Supervisor Station Operations

Alaska Airlines; Juneau (AK); On-site; USD 70,000 - 95,000; Full time

Job summary

Alaska Airlines is seeking a Supervisor Station Operations to oversee the execution of timeline and regulatory compliance at departure gates for Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, you will guide Customer Service Agents and Ramp Service Agents in station-based settings, ensuring efficient operations and exceptional guest experiences.

Responsibilities include supervising gate activities, investigating delays, ensuring tools/equipment are ready, and monitoring FAA

Qualifications

• Leadership experience supervising front-line staff
• Ability to manage schedules and staffing levels
• Knowledge of FAA regulations and airline safety policies
• Strong customer service orientation and problem solving

Responsibilities

• Supervise the execution of the timeline and regulatory compliance at departure gates.
• Investigate and report delays and irregular flight activity and propose solutions for prevention.
• Ensure tools and equipment are available and functioning for staff to perform their duties, coordinating with facilities as needed.
• Monitor compliance with FAA and company regulations through regular review of documents.
• Oversee ticketing, enplaning/deplaning activities, customer relations, passenger security, and load planning.

Skills

People leadership

Scheduling

Regulatory compliance

FAA regulations knowledge

Customer service focus

Job description

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Company

Alaska Airlines

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule.

Role Summary

The Supervisor Station Operations oversees the execution of timeline and regulatory compliance at departure gates for Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, the Supervisor Station Operations leads and establishes priorities for Customer Service Agents (CSAs) and Ramp Service Agents (RSAs) or Vendor employees based in station, if applicable.

Key Duties

• Supervise the execution of the timeline and regulatory compliance at departure gates.
• Investigate and report delays and irregular flight activity and propose solutions for how to avoid such delays in the future.
• Ensure tools and equipment are available and working for employees to perform job functions effectively and remove other obstacles facing work groups (i.e., follow-up with IC, facilities and airport operations on an as-needed basis).
• Monitor compliance with the Federal Aviation Administration (FAA) and company regulations, including periodic review of applicable documents.
• Supervise ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning