Supervisor Station Operations

ALASKA AIRLINES PILOTS CHARITABLE FUND

Juneau (AK)

On-site

USD 89,000 - 108,000

Full time

28 hours ago

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Benefits offered by this job

Free stand-by travel privileges

Medical, dental and vision benefits

401k match

Annual bonus

Job summary

Alaska Airlines seeks a Supervisor Station Operations to oversee gate timelines and regulatory compliance for AS and HA. You will lead Customer Service Agents and Ramp Service Agents, setting priorities and guiding vendors when applicable.

You will supervise CSAs/RSAs, drive performance, and coordinate with airport management to ensure smooth operations. A bachelor's degree or equivalent experience is required, with a flexible schedule and 3 years in related roles.

Qualifications

3 years of experience in operations, customer service, or related area.
Ability to lead, motivate, and communicate with a diverse team.
Flexibility to work weekends/holidays/non-standard shifts.

Responsibilities

Oversee timeline execution and regulatory compliance at departure gates.
Lead CSAs and RSAs or vendor staff; manage scheduling, training, attendance, and performance.
Develop and coach team to improve airport operations and growth.
Represent airport operations at stakeholder meetings.

Skills

People leadership

Regulatory compliance

Schedule management

Communication

US work authorization

Education

Bachelor’s degree or equivalent experience

Job description

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Company

Alaska Airlines

The Team

Role Summary

The Supervisor Station Operations oversees the execution of timeline and regulatory compliance at departure gates for Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, the Supervisor Station Operations leads and establishes priorities for Customer Service Agents (CSAs) and Ramp Service Agents (RSAs) or Vendor employees based in station, if applicable.

Key Duties

Supervise the execution of the timeline and regulatory compliance at departure gates.
- Investigate and report delays and irregular flight activity and propose solutions for how to avoid such delays in the future.
- Ensure tools and equipment are available and working for employees to perform job functions effectively and remove other obstacles facing work groups (i.e., follow-up with IC S, facilities and airport operations on an as-needed basis).
- Monitor compliance with the Federal Aviation Administration (FAA) and company regulations, including periodic review of applicable documents.
- Supervise ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, baggage handling procedures, servicing, and implementation of plans and schedules to ensure the availability of equipment.
- Supervise customer relations (e.g., passenger complaints, lost and found, special passenger arrangements) and ensure passenger service standards are maintained or exceeded.
Supervise all CSAs (e.g., counter, baggage, gates, departure coordinators, vendor oversight), RSAs and/or vendor partnerships, in scheduling, training, attendance, discipline, contract administration, and performance.
Develop CSAs and RSAs, if applicable, through effective performance management and ongoing feedback focusing on delegation, coaching, growing and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management.
Represent AS Airport Operations & Customer Service (AOCS) at various stakeholder meetings, including the Port, other airlines, and airport management.

Required

Job-Specific Experience, Education & Skills

3 years of experience in operations, customer service, or related area.
Bachelor’s degree, or an additional 2 years of relevant training/experience in lieu of this degree.
Ability to lead, motivate, and successfully communicate with a diverse workgroup and with other internal departments and teams.
Demonstrated ability to lead teams that improve airport operations with consideration for systems reliability, security, scalability, and flexibility.
Depending upon the work location, position may be required to obtain USPS Mail Handling Certification.
Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.

Preferred

Airline station operations experience.* Experience developing and delivering training to small or large groups.* Experience coaching and counseling employees on performance-related issues.* Experience scheduling shift work and administering budget controls.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance
Active listener who values differing perspectives and fosters a safe environment.

Salary Range

$89,100 -- $108,000 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note:

We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

To Implement This Policy, We Will

Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
Ensure that employment decisions are based only on valid job requirements; and
Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Apply by 7:00 PM Pacific Time on

8/31/2026

FLSA Status

Exempt

Employment Type

Full-Time

Regular/Temporary

Regular

Location

Juneau

Job Locations

USA-AK-Juneau