Gate Host

CCMC; Willis (TX); On-site; USD 19,286,000 - 30,307,000; Full time

Benefits offered by this job

Medical, dental, vision

Wellness program

Company 401k matching

Paid time off

Parental leave

Training and education assistance

Employee Assistance Program

Disability and life insurance

Job summary

CCMC is seeking Gate Hosts to greet residents and guests, verify access, and maintain security at our community. You will be on the front lines, offering warm, professional service and assisting with access control.

This role requires attention to detail, reliability, and the ability to communicate effectively with a diverse group of people. Flexibility to work non-traditional hours and a clean driving record may be required.

Qualifications

• Minimum of six months experience in a customer service environment.
• Flexible to work non-traditional hours including early mornings and evenings.
• Strong interpersonal and communication skills.

Responsibilities

• Assist residents, guests, and contractors with community access.
• Maintain accurate guest lists and update as needed.
• Identify community resource providers (utility/delivery services) and grant access.
• Verify construction admittance guidelines and entry codes.
• Log vehicles entering the premises.
• Provide directions and superior customer service at all times.
• Complete documentation and perform administrative tasks as needed.

Skills

Customer service

Interpersonal skills

Flexibility

Problem solving

Tools

Microsoft Office

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

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Do you thrive in a service-oriented environment where you are part of a collaborative team? Do you want to have a career with a company that values its employees?

We are CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the Community:

This destination-style, active adult master-planned community is creating an unrivaled place with everything you want and need to fill the pages of your vibrant story. Enjoy early morning tee times on our links-style golf course or a sunset dinner cruise. Discover the seasonal harvest at our community garden. Have a ball with a round of bocce ball, tennis or pickleball. Toss in some fun at the horseshoe pits or take a dip in the resort-style pool. Work out at the fitness center or head out on the trails. The amenity center is where you will meet up with neighbors to enjoy daily events and activities inspired by our Live Well pillars putting the focus on happy, healthy, and harmonious.

Gate Hosts are responsible for assisting residents, guests, and contractors with access to the community property. They are on the front-lines of greeting homeowners and guests with a warm and professional demeanor.

What you’ll accomplish:

• Assisting residents, club members, new home builders, vendors, service providers, and approved guests gain access to the community
• Maintaining accurate guest list for residents and addressing updates as needed
• Identifying community resource providers, ie; utility / delivery services and giving appropriate access
• Supporting adherence to construction admittance guidelines, and verifying valid entry codes for contractors and construction personnel
• Logging all vehicles entering the premises
• Maintaining contact with appropriate parties to manage events requiring property access and delivery of after-hours codes when necessary
• Observing surveillance cameras throughout shift for signs of gate failure, unauthorized entry, or incidents occurring at entry / exit points
• Monitoring and controlling traffic flow at the construction gate and during special events
• Providing directions to visitors
• Completing all necessary documentation and performing administrative tasks as needed
• Providing superior customer service at all times

What we’re looking for:

• Minimum of six months experience in a customer service environment
• Flexibilty to work non-traditional business hours, including early mornings and evenings
• Must possess a high degree of interpersonal and communications skills
• Capability of relating to a variety of people and personalities with the ability to defuse tense situations
• Possess a high level of initiative and good judgment
• Honesty and integrity
• Self-motivated with an eagerness to learn new tasks
• Working knowledge of Microsoft Office suite
• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.
• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!