Gate & Facilities Attendant

City of New Haven; New Haven (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for seasonal Program Aide positions to support park operations. This role involves managing gate operations, providing customer service, and maintaining park facilities. Ideal candidates will be recent high school graduates with a passion for outdoor activities and strong communication skills. This is a fantastic opportunity to gain experience in a dynamic environment while working flexible hours, including evenings and weekends. Join a team dedicated to enhancing community enjoyment of public parks and outdoor spaces!

Qualifications

• Recent high school graduate with customer service experience preferred.
• Ability to work independently and in a team environment.

Responsibilities

• Manage daily front gate operations and provide excellent customer service.
• Maintain park facilities and assist with park activities.

Skills

Customer Service

Communication Skills

Teamwork

Basic Tool Usage

Planning and Organization

Bilingual (Spanish preferred)

Education

High School Graduate

Tools

Basic Tools

Job description

Introduction

These seasonal Program Aide positions will directly support the City of New Haven’s Parks Department and its peak season operations. The work will require evening and weekend hours, and will be under the direct supervision of Parks Dept. Full-Time Parks Administrative staff, Parks Maintenance staff, as well as Senior Seasonal staff and under the programmatic supervision of the Parks Dept. These employees shall be responsible for working with Park staff as assigned in the following areas:

SEASONAL PROGRAM AIDE, PARK GATE ATTENDANTS:

1. To manage the daily front gate operations at Lighthouse Point Park, providing excellent customer service and processing vehicle and vessel passes and permits.
2. To monitor daily picnic permit schedules at Lighthouse Point Park and other parks as assigned and communicate any issues that may arise to the Parks Dept.

SEASONAL PROGRAM AIDE, PARK RESTROOM ATTENDANTS:

This role includes various assignments to maintain Lighthouse Point Park gate checkpoint facilities, maintain park restrooms and bathhouses and public gathering areas and other parks as assigned, and seasonal operational areas and outdoor park settings. Seasonal position, up to 40 hours per week, not to exceed 120 calendar days. Hours of operation for Lighthouse Park are typically sunrise to sunset. As such, hours of work will vary, and shifts will include early mornings, evenings, holidays, and weekends.

TYPICAL DUTIES AND RESPONSIBILITIES

1. Gate & Facilities Attendants arrive on time to support Lighthouse Point Park Gate and Lighthouse Parks Dept. Facility Seasonal operations, providing excellent customer service for all visitors to the park.
2. Gate Attendants process payment for all day passes and/or vehicle/vessel stickers and guiding access to the park, as well as monitoring all picnic areas and splash pad areas as directed by Supervisors.
3. Gate Attendants help set up all equipment and materials needed for the Lighthouse Point Park Gate operations program.
4. Gate Attendants assist with daily tasks such as monitoring the Lighthouse front gate, review of vehicle registrations, attendance and visitor tracking, record and schedule keeping, and all other necessary front gate functions.
5. Facility Attendants are tasked to ensure along with full-time and other seasonal staff the cleaning and sanitization of park restroom facilities and public picnic areas as directed and in designated areas.
6. Assists in supervision of and participates in the program team for Parks Dept. activities throughout the season.
7. Communicates well with all park visitors and program staff.
8. Assists with maintaining access, cleanliness, and orderliness of all park areas and equipment.
9. Represents the department at citywide and community events, meetings, and facilities.
10. Follows safety guidelines and protocols established by the department.
11. Performs related work as required.

EDUCATION, QUALIFICATIONS & EXPERIENCE

Recent high school graduate, experience in customer service, maintenance-related work including custodial/janitorial cleaning service work, municipal parks work which provided the following knowledge, abilities and skills:

KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES

1. Previous experience working with the public, comfortable with working in a fast-paced environment.
2. Strong communication skills, both verbal and written.
3. A working knowledge of parks and outdoor permitted activities.
4. Ability to work well in a team environment with shared goals.
5. Ability to work independently.
6. Ability to use basic tools and follow instructions.
7. Ability to support in delivery of programs for park visitors.
8. Ability to work with diverse groups interested in parks.
9. Ability to accurately enter records and information as part of Program Aide Department programs.
10. Effective planning, prioritization, and organizational skills with ability to execute multiple tasks.
11. Must be able to work flexible hours, as programming shall include evening and weekend schedules.
12. Bilingual (Spanish preferred) desired but not required.
13. A valid driver’s license preferred but not required.

NECESSARY SPECIAL REQUIREMENTS

Ability to work in various conditions, including inclement weather such as rain, and a variety of temperatures. Agility and physical fitness to be mobile and stand for extended periods of time.

SALARY, BARGAINING UNIT & TERMS OF EMPLOYMENT

This 'Non Tested' position may be General or Special Funds. This seasonal position is not eligible to receive medical benefits, vacation pay, sick pay, union membership, or union contractual benefits. Any period of seasonal employment will not be construed in any way to mean probationary employment. Persons may not be employed in two concurrent positions with the City and/or the Board of Education at the same time. Employment is contingent upon the successful completion of: (1) a pre-employment background check, and (2) a pre-employment drug screening in accordance with the City’s Drug Free Workplace Policy. Instructions and information on this pre-employment process are included in Conditional Offer of Employment.

Selection Plan

Applications will be reviewed by the Department of Human Resources. Applicants must demonstrate that they meet the minimum requirements as listed within the job description; failure to do so may result in disqualification. It is critical that you complete the application thoroughly and submit information as outlined above, as the information you provide will be used to ascertain if you are eligible to move forward in the selection process. We reserve the right to extend an application deadline or close a job posting early to ensure we can attract and identify the best candidate(s) for a position.

Conclusion

To apply for this opportunity: Complete your User Registration. You are encouraged to save your Applicant Profile for future use. You MUST click on the job posting you are interested in, and click Apply or Apply Online from within that posting. MAKE SURE the job you are applying for is named at the top of the page as you review your application! Review or modify your application for that position. Click 'Ready to Send App' or the 'Send' tab; read page and click the attestation. Click 'Send to City of New Haven'. You will be redirected to 'CONFIRMATION OF EMPLOYMENT APPLICATION SUBMISSION'. You will also receive an email and text, if a number was provided, confirming your submission. If you do not receive this confirmation in the next 24 hours, your application has not been submitted - please contact us at [e-mail]. Please Note, your Profile is NOT an application for an open position. After you create your Applicant Profile, you must still click on a Job Title and complete the application as instructed for each position.