Gate Attendant at Cumberland

ExplorUS; Morehead (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

A recreational facility is seeking a Gate Attendant to provide excellent service to guests at assigned gatehouses. Responsibilities include greeting guests, handling cash and credit transactions, and answering queries about park rules. The ideal candidate has customer service experience, is at least 18 years old, and can work flexible hours including weekends. Join a dynamic team to enhance guest experiences and ensure orderly operations at the facility.

Qualifications

• Must be at least 18 years of age and have access to reliable transportation.
• One year of experience in a customer service or hospitality role.
• Available for duty during weekends, holidays, and peak visitation periods.

Responsibilities

• Serves customers in a friendly, courteous manner.
• Operates cash register and processes transactions.
• Checks in all guest reservations and answers phones.

Skills

Excellent customer service skills

Strong organizational skills

Ability to work independently

Ability to work in a fast-paced environment

Job description

Gate Attendant

Reports to: Gate Supervisor

Summary

The Gate Attendant is responsible for providing excellent service to guests, agencies, and staff at assigned gatehouses or kiosks. The Gate Attendant position is responsible for the accurate and timely handling of cash and credit transactions at the gate/kiosk locations. Gate Attendant will check in all guest reservations and day-use visitations, greet all guests in a courteous and professional manner, and effectively communicate knowledge of Park Rules/Regulations, services and features to all guests.

Responsibilities

• Serves customers in a friendly, courteous manner and sets a good example for visitors and fellow employees.
• Operates cash register and processes credit and debit card transactions.
• Checks in all guest reservations and day-use visitations.
• Answers phones and helps guests make reservations.
• Effectively communicates knowledge of Park Rules/Regulations, services and features to all guests.
• Maintains a clean and orderly gatehouse/kiosk.
• Assists with other related tasks as needed.

Requirements

• Must be at least 18 years of age (21 to drive) and have access to reliable transportation.
• One year of experience in a customer service or hospitality role.
• Ability to work independently and as part of a team.
• Excellent customer service skills.
• Strong organizational and time management skills.
• Ability to work in a fast‑paced environment.
• Available for duty during weekends, holidays, and peak visitation periods. Weekly work schedules will be worked out with local management.
• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Possesses a genuine concern for guests’ experience and enjoys frequent interaction with the public.
• Able to work in varying weather conditions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.