Gate Attendant

Bonelli Bluffs Hospitality LLC; San Dimas (CA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Bonelli Bluffs Hospitality LLC is seeking a Gate Attendant to deliver friendly service at assigned gatehouses. You will handle cash and card transactions, check in guests, and communicate park rules and services clearly.

The role requires 1 year in customer service or hospitality, 18+ with 21+ to drive, and availability on weekends and holidays in varying weather conditions.

Qualifications

• Minimum 1 year of experience in customer service or hospitality.
• Must be at least 18 years old; 21+ to drive.
• Reliable transportation required.
• Available to work weekends, holidays, and peak periods.

Responsibilities

• Greet guests and assist with inquiries in a friendly, professional manner.
• Operate cash register; process cash, credit, and debit transactions.
• Check in guest reservations and day-use visits.
• Answer phones and help guests make reservations.
• Communicate Park Rules/Regulations and available services to guests.
• Maintain a clean, orderly gatehouse/kiosk.
• Support related tasks as needed.
• Work independently and as part of a team with strong organization.

Skills

Customer service

Hospitality

Communication

Time management

Teamwork

Cash handling

Independent work

Job description

Summary: The Gate Attendant is responsible for providing excellent service to guests, agencies, and staff at assigned gatehouses or kiosks. The Gate Attendant position is responsible for the accurate and timely handling of cash and credit transactions at the gate/kiosk locations. Gate Attendant will check in all guest reservations and day-use visitations, greet all guests in a courteous and professional manner, and effectively communicate knowledge of Park Rules/Regulations, services and features to all guests.

RESPONSIBILITIES:

• Serves customers in a friendly, courteous manner and sets a good example for visitors and fellow employees.
• Operates cash register and processes credit and debit card transactions.
• Checks in all guest reservations and day-use visitations.
• Answers phones and helps guests make reservations.
• Effectively communicates knowledge of Park Rules/Regulations, services and features to all guests.
• Maintains a clean and orderly gatehouse/kiosk.
• Assists with other related tasks as needed.
• Must be at least 18 years of age (21 to drive) and have access to reliable transportation.
• One year of experience in a customer service or hospitality role.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment.
• Available for duty during weekends, holidays, and peak visitation periods. Weekly work schedules will be worked out with local management.
• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Possesses a genuine concern for guests’ experience and enjoys frequent interaction with the public.
• Able to work in varying weather conditions.