Gate Attendant

ExplorUS; Idyllwild (CA); On-site; USD 18,752 - 26,708; Part time

Job summary

ExplorUS is seeking a Part-Time Gate Attendant at Lake Hemet to offer outstanding service to guests while enjoying the scenic beauty surrounding the San Jacinto Mountains. This role involves processing transactions, checking in guests, and communicating park rules.

Candidates should possess strong customer service skills, a year of hospitality experience, and the ability to work on weekends and holidays. Join us for a rewarding opportunity in a beautiful outdoor setting!

Qualifications

• Must be at least 18 years of age.
• One year of experience in a customer service or hospitality role.
• Ability to work weekends, holidays, and peak visitation periods.

Responsibilities

• Provide excellent customer service at gatehouses.
• Process guest reservations and transactions.
• Maintain a clean and orderly gatehouse.

Skills

Excellent customer service skills

Strong organizational skills

Ability to work independently

Time management

Job description

Lake Hemet Hospitality LLC, dba Lake Hemet - If you’re an outdoor lover, working at Lake Hemet offers the opportunity to support recreation while enjoying the stunning natural beauty of this tranquil destination surrounded by the majestic beauty of the San Jacinto Mountains. Join our 2025 team today! $16.50 per hour.

Job Title: Gate Attendant

Reports to: Gate Supervisor

Classification: Regular, Part-Time, Non-Exempt

Summary: The Gate Attendant is responsible for providing excellent service to guests, agencies, and staff at assigned gatehouses or kiosks. The Gate Attendant position is responsible for the accurate and timely handling of cash and credit transactions at the gate/kiosk locations. Gate Attendant will check in all guest reservations and day-use visitations, greet all guests in a courteous and professional manner, and effectively communicate knowledge of Park Rules/Regulations, services and features to all guests.

RESPONSIBILITIES

• Serves customers in a friendly, courteous manner and sets a good example for visitors and fellow employees.
• Operates cash register and processes credit and debit card transactions.
• Checks in all guest reservations and day-use visitations.
• Answers phones and helps guests make reservations.
• Effectively communicates knowledge of Park Rules/Regulations, services and features to all guests.
• Maintains a clean and orderly gatehouse/kiosk.
• Assists with other related tasks as needed.

REQUIREMENTS

• Must be at least 18 years of age (21 to drive) and have access to reliable transportation.
• One year of experience in a customer service or hospitality role.
• Ability to work independently and as part of a team.
• Excellent customer service skills.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment.
• Available for duty during weekends, holidays, and peak visitation periods. Weekly work schedules will be worked out with local management.
• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Possesses a genuine concern for guests’ experience and enjoys frequent interaction with the public.
• Able to work in varying weather conditions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.