Gastroenterology Practice Support Specialist

Bronson Healthcare; Kalamazoo (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Bronson Healthcare is seeking a Practice Support Assistant for the Bronson Gastroenterology Portage location. The role supports patient intake, scheduling, and front-desk operations in a busy gastroenterology clinic.

The position requires a high school diploma or GED with 3–6 months of related experience; familiarity with medical insurance and hospital-based practice management systems is preferred. The role emphasizes accurate registration, confidentiality, and excellent customer service.

Qualifications

• High school diploma or GED and 3-6 months of related experience required.
• Previous experience working with medical insurance highly preferred.
• Must have keyboarding and computer skills, the ability to file accurately, possess professional communication and excellent customer service skills and be able to perform other light clerical duties as assigned
• Previous computer experience including hospital-based programs (Medic/MISYS/Tiger or other practice management system) preferred

Responsibilities

• Registers patients/customers and confirms patient/guarantor demographic and insurance information.
• Completes all required fields in practice management system
• Determines patient co-payments (utilizing electronic insurance verification system) and collects payments on amounts due (current and past).
• Enter charges/payments into MISYS/Tiger system (or other practice management system).
• Prepares encounter form(s) for charge entry for services rendered using the correct ICD-9 and CPT codes as they relate to Codescan.
• Schedules and coordinates patient appointments, tests, and referrals according to office/provider preferences and the needs of patients.
• Answers telephones, takes messages, routes callers, and provides/relays information in a manner consistent with service standards.
• Maintains patient medical records according to current required standards.
• Obtains patient authorization for transfer of any/all private health information.
• Maintains patient confidentiality of data and information.
• Performs basic office duties such as sorting/distributing mail, copying, filing, faxing, ordering supplies, and completing forms, as needed.
• Performs basic composition of letters and reports. Formats, types and proofreads standard correspondence, reports, and other documents.
• Maintains a clean unit environment/work area and communicates any equipment malfunction/problem to appropriate personnel.
• Maintains accountability for special projects as assigned.
• Performs such individual assignments as management may direct. Establishes and maintains effective working relationships within the organization.
• Engages in continuous study to maintain the competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required training and education, including department specific requirements.
• Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
• Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work related activities.
• Demonstrates knowledge of hospital safety and infection control policies and procedures, maintaining a safe and clean environment.
• Maintain provider schedules, including meetings, appointments, cancellations, re-schedules, add-on appointments, etc.
• Print Physician daily schedules.
• Run reports from MISYS/Tiger system (e.g., charge summary, missing ticket, etc.).
• Prepare deposit, completing daily deposit verification form, and verifying accuracy of deposit.
• Performs other duties as may be assigned by the physician or practice manager/office supervisor.
• Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies.

Skills

Customer service

Data entry

Office support

Phone etiquette

Education

High school diploma or GED

Tools

MISYS/Tiger

Job description

Bronson Healthcare is seeking a Practice Support Assistant for the Bronson Gastroenterology Portage location. The role supports patient intake, scheduling, and front-desk operations in a busy gastroenterology clinic.

The position requires a high school diploma or GED with 3–6 months of related experience; familiarity with medical insurance and hospital-based practice management systems is preferred. The role emphasizes accurate registration, confidentiality, and excellent customer service.