Gastroenterology Clinic Front Desk & Patient Services

CHRISTUS Health; Longview (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

CHRISTUS Health in Longview, TX seeks a friendly medical receptionist to greet patients, manage check-ins, and handle payments in a busy clinic environment.

You will verify demographics and insurance, assist with forms, and coordinate with support staff while maintaining HIPAA compliance and accurate recordkeeping.

Strong organization, multitasking, and communication skills are essential; prior medical office experience is preferred.

Qualifications

• High school diploma or equivalent.
• Knowledge of medical terminology desirable.
• Word processing and computer experience.
• Excellent interpersonal skills and ability to communicate well.
• Must be very organized with the ability to perform multiple tasks in a busy environment. Professional medical records documentation and writing skills preferred.
• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
• Ability to type 40 wpm preferred.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates necessary information in the medical record; enters patient demographics and insurance information into the computer.
• Assists patients with completing all necessary forms. Assists patients with ambulatory difficulties. Notifies the clinical staff when a patient is ready.
• Maintain appropriate levels of cash and balance cash drawer per company procedure.
• Process payments received by patients and post into company billing system.
• Refer patients to financial counselor representative for clarification or discussion of account and/or payment terms, within the guidelines of the collections policy.
• Participate with other staff to collect prior balances at the time of service.
• Maintain and follow office scheduling policies.
• Answer telephone, screen calls, take messages and provide information.
• Types correspondence as directed. Sorts and delivers mail, medical records, and other correspondence.
• Screens visitors and responds to routine requests for information.
• Maintain work area and lobby in neat and orderly manner.
• Attend meetings as required.
• Follow CHRISTUS Health HIPAA guidelines and maintain confidentiality.
• Use communication skills to convey ideas clearly and positively in line with CHRISTUS Mission.
• Maintain policies, procedures, quality, safety, and infection control.
• Support CHRISTUS Mission and Service Guarantee.
• Performs other related work as assigned by leadership.

Skills

Interpersonal skills

Excellent communication

Organizational skills

Typing 40 wpm

Medical terminology knowledge

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

10-key calculator by touch

Job description

CHRISTUS Health in Longview, TX seeks a friendly medical receptionist to greet patients, manage check-ins, and handle payments in a busy clinic environment.

You will verify demographics and insurance, assist with forms, and coordinate with support staff while maintaining HIPAA compliance and accurate recordkeeping.

Strong organization, multitasking, and communication skills are essential; prior medical office experience is preferred.