Clinic Patient Representative - Specialty Gastroenterology

CHRISTUS Health; Longview (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

CHRISTUS Health in Longview, TX seeks a friendly medical receptionist to greet patients, manage check-ins, and handle payments in a busy clinic environment.

You will verify demographics and insurance, assist with forms, and coordinate with support staff while maintaining HIPAA compliance and accurate recordkeeping.

Strong organization, multitasking, and communication skills are essential; prior medical office experience is preferred.

Qualifications

• High school diploma or equivalent.
• Knowledge of medical terminology desirable.
• Word processing and computer experience.
• Excellent interpersonal skills and ability to communicate well.
• Must be very organized with the ability to perform multiple tasks in a busy environment. Professional medical records documentation and writing skills preferred.
• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
• Ability to type 40 wpm preferred.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates necessary information in the medical record; enters patient demographics and insurance information into the computer.
• Assists patients with completing all necessary forms. Assists patients with ambulatory difficulties. Notifies the clinical staff when a patient is ready.
• Maintain appropriate levels of cash and balance cash drawer per company procedure.
• Process payments received by patients and post into company billing system.
• Refer patients to financial counselor representative for clarification or discussion of account and/or payment terms, within the guidelines of the collections policy.
• Participate with other staff to collect prior balances at the time of service.
• Maintain and follow office scheduling policies.
• Answer telephone, screen calls, take messages and provide information.
• Types correspondence as directed. Sorts and delivers mail, medical records, and other correspondence.
• Screens visitors and responds to routine requests for information.
• Maintain work area and lobby in neat and orderly manner.
• Attend meetings as required.
• Follow CHRISTUS Health HIPAA guidelines and maintain confidentiality.
• Use communication skills to convey ideas clearly and positively in line with CHRISTUS Mission.
• Maintain policies, procedures, quality, safety, and infection control.
• Support CHRISTUS Mission and Service Guarantee.
• Performs other related work as assigned by leadership.

Skills

Interpersonal skills

Excellent communication

Organizational skills

Typing 40 wpm

Medical terminology knowledge

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

10-key calculator by touch

Job description

Summary:

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

Responsibilities:

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates necessary information in the medical record; enters patient demographics and insurance information into the computer. Assists patients with completing all necessary forms. Assists patients with ambulatory difficulties. Notifies the clinical staff when a patient is ready.
• Will be required to maintain appropriate levels of cash and balance cash drawer per company procedure.
• Will process payments received by patients and post into company billing system.
• Refers patients to financial counselor representative for clarification or discussion of account and/or payment terms, within the guidelines of the collections policy.
• Participates with other staff to collect prior balances at the time of service.
• Maintains and follows office scheduling policies.
• Answers telephone, screens calls, takes messages and provides information.
• Types correspondence as directed. Sorts and delivers mail, medical records, and other correspondence.
• Screens visitors and responds to routine requests for information.
• Maintains work area and lobby in neat and orderly manner.
• Attends meetings as required.
• Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
• Supports and adheres to CHRISTUS Service Guarantee.
• Performs other related work as assigned by leadership.

Requirements:

Education/Skills

• High school diploma or equivalent.
• Knowledge of medical terminology desirable.
• Word processing and computer experience.
• Excellent interpersonal skills and ability to communicate well.
• Must be very organized with the ability to perform multiple tasks in a busy environment. Professional medical records documentation and writing skills preferred.
• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
• Ability to type 40 wpm preferred.

Experience

• Prefer one-year work experience, preferably in a medical office setting

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time