Clinic Patient Representative Senior - Longview Specialty NeuroSurgery

CHRISTUS Health; Longview (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

CHRISTUS Health in Longview, TX is seeking a front desk/medical office assistant to greet and schedule patients, verify insurance, and assist with referrals. You will collect payments, handle cash deposits, and manage patient accounts with accuracy in a HIPAA-compliant setting.

The role requires 3+ years in a health care environment, strong communication and math skills, and proficiency with a 10-key calculator, telephone, and computer systems. 8AM–5PM, Monday–Friday, full-time position.

Qualifications

• High school diploma or equivalent.
• Some college preferred.
• Three or more years of experience in a health care organization.

Responsibilities

• Greet, instruct, direct and schedule patients and visitors.
• Verify insurance benefits and assist with referrals.
• Collect payments and prepare cash for deposits.
• Maintain patient check-in flow and update demographic and insurance data.
• Answer phones and route inquiries.
• Schedule appointments per physician guidelines.
• Assist front office with denials, work queues and claim cleanups.

Skills

Front desk

Customer service

Excellent communication

Math skills

HIPAA awareness

Touch-typing (10-key)

Education

High School Diploma

Some College

Tools

10-key calculator

Telephone

Computer

Job description

Summary

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

Responsibilities

• Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate.
• Assists with answering phones, taking messages and assisting with patient and staff inquiries.
• Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
• Schedules appointments for patients in accordance with physician guidelines.
• Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.

The following duties may also be performed:

• Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms.
• Scheduled appoints according to clinician template and follows office scheduling policies.
• Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
• Screens visitors and responds to routine requests for information.
• Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
• Supports and adheres to CHRISTUS Service Guarantee.
• Performs other related work as assigned by leadership.

Requirements

• High school diploma or equivalent.
• Knowledge of managed care preferred.
• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
• Excellent interpersonal and communication skills and good math knowledge essential.
• Some College Preferred
• Three or more years of experience in a health care organization.
• ICD9 and CPT coding (advanced skills) Preferred
• Experience with charge posting or collections Preferred

Work Schedule

8AM - 5PM Monday-Friday

Work Type

Full Time