Garage Shift Supervisor

City of Bloomington, IN; Elkhart (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

The City of Bloomington seeks a Parking Garage Supervisor to assist the Parking Garage Manager in daily maintenance, safety, and operations of City-owned garages. You will help supervise staff, schedule work, and monitor operations under all weather conditions.

This role requires at least one year of supervisory experience in a customer-service setting and cash-handling experience. On-call duties and interaction with customers, colleagues, and vendors are common responsibilities.

Qualifications

• Minimum of one year experience in a supervisory role within a customer service-oriented industry or a similar field.
• Work-related experience in financial operations involving cash handling.

Responsibilities

• Assists the Parking Garage Manager in the operation and daily maintenance of City-owned parking garages, including training, scheduling, and performance management of staff.
• Monitors garage utilization, daily and monthly. Ensures monthly and transient entries are set appropriately.
• Troubleshoots equipment problems, including pay station, gate box, card access, roll gate, and ticket spitters. Engages appropriate vendors for repairs, as needed.
• Daily, inspects cleanliness and condition of parking garages, including stairs, lobbies, and garage decks.
• Ensures that all standard operating procedures are followed for the parking garages.
• Communicates with fellow staff, customers, supervisors, and vendors, and promotes good relations within the department and with the general public.

Skills

Supervisory experience

Customer service

Cash handling

Job description

Description

Incumbent is responsible for assisting the Parking Garage Manager in the administration of daily maintenance, safety, and operations of City parking garages. These activities include facilities operations, facilities maintenance/repairs, supervision of staff and scheduling. Incumbent monitors and supervises daily operations. Prime focuses on troubleshooting all Parking garage related concerns.

Duties

• Assists the Parking Garage Manager in the operation and daily maintenance of City-owned parking garages, including training, scheduling, and performance management of staff.
• Monitors garage utilization, daily and monthly. Ensures monthly and transient entries are set appropriately.
• Troubleshoots equipment problems, including pay station, gate box, card access, roll gate, and ticket spitters. Engages appropriate vendors for repairs, as needed.
• Daily, inspects cleanliness and condition of parking garages, including stairs, lobbies, and garage decks.
• Ensures that all standard operating procedures are followed for the parking garages.
• Communicates with fellow staff, customers, supervisors, and vendors, and promotes good relations within the department and with the general public.

Job Requirements

• Minimum of one year experience in a supervisory role within a customer service-oriented industry or a similar field.
• Work-related experience in financial operations involving cash handling.

Difficulty of Work

While the incumbent performs some duties in a traditional office setting, most tasks are performed indoors and outdoors in all weather conditions. Incumbent is on call 24 hours per day, seven days a week in order to handle emergencies that might develop.

Personal Work Relationships

Establish and maintain cooperative working relationships with those contacted in the course of work, including co-workers, City and other government officials, community groups, and the general public. The incumbent needs communication and interpersonal abilities, with the capacity to engage effectively with customers, employees, and management.

An Equal Opportunity Employer, La Egualdad De Oportunidades De Empleo Es La Ley. The City of Bloomington does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Bloomington validates authorization to work using E-Verify, which provides the Social Security Administration and the Department of Homeland Security with information from each new employee’s I-9 form to confirm work authorization.