Garage Concierge & Customer Experience

LAZ Parking; New Orleans (LA); On-site; USD 16,000 - 23,000; Full time

Job summary

LAZ Parking is seeking a friendly Garage Ambassador in New Orleans to greet customers, assist in lobbies and offices, and maintain positive relations with guests. You will use the parking revenue control system, handle payments as needed, and support smooth operations in a busy garage.

Ideal candidates have strong customer service experience, basic computer skills, and a team-oriented attitude, with the ability to work Wednesdays through Sundays in two shifts. The role is full-time and on-site.

Qualifications

• High school diploma or GED preferred but not required.
• Strong customer service experience.
• Parking industry experience is preferred but not required.

Responsibilities

• Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.
• Assist with cashiering functions as needed.
• Oversee general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Complete other related duties as assigned.

Skills

Customer service

Flexibility

English literacy

Decision making

Education

High school diploma or GED

Tools

Parking revenue control system

Job description

LAZ Parking is seeking a friendly Garage Ambassador in New Orleans to greet customers, assist in lobbies and offices, and maintain positive relations with guests. You will use the parking revenue control system, handle payments as needed, and support smooth operations in a busy garage.

Ideal candidates have strong customer service experience, basic computer skills, and a team-oriented attitude, with the ability to work Wednesdays through Sundays in two shifts. The role is full-time and on-site.