Parking Concierge: Guest Experience & Safety

JMH Companies; New Orleans (LA); On-site; USD 18,000 - 21,000; Full time

Job summary

Premium Parking in New Orleans, LA is seeking a Parking Ambassador to greet guests, answer inquiries, and guide vehicles to ensure a safe, welcoming environment. The role involves handling high-traffic periods and providing outstanding customer service across shifts.

We expect a friendly, guest-focused attitude, strong communication, and the ability to work outdoors in varying weather conditions. Training will cover device usage and parking operations.

Qualifications

• Strong customer service and communication skills.
• Ability to work independently and maintain professionalism at all times.
• Comfortable using smartphones or handheld devices for operational tasks (training provided).
• Ability to stand and/or walk for an entire shift.
• Ability to work outdoors in varying weather conditions.

Responsibilities

• Greet guests and provide exceptional customer service from arrival to departure
• Answer questions about parking rates, payment options, directions, and site information
• Direct traffic and guide vehicles safely and efficiently into parking areas
• Assist guests with concerns and help resolve issues professionally
• Support event parking operations and high-traffic periods
• Conduct routine walkthroughs to identify safety concerns, maintenance needs, or equipment issues
• Help maintain a clean, organized, and inviting parking facility by removing debris and reporting facility concerns
• Promote a safe environment by following company procedures and reporting hazards or incidents

Skills

Customer service

Communication

Independence

Attentive/Proactive

Tools

Smartphone

Job description

Premium Parking in New Orleans, LA is seeking a Parking Ambassador to greet guests, answer inquiries, and guide vehicles to ensure a safe, welcoming environment. The role involves handling high-traffic periods and providing outstanding customer service across shifts.

We expect a friendly, guest-focused attitude, strong communication, and the ability to work outdoors in varying weather conditions. Training will cover device usage and parking operations.