Garage Ambassador - San Francisco, CA

LAZ Parking; San Francisco (CA); On-site; USD 41,000 - 44,000; Full time

Job summary

LAZ Parking at Moscone Center, San Francisco, CA, seeks a Garage Ambassador to ensure the garage runs smoothly through excellent customer service and proactive communication. The role includes daily maintenance, janitorial tasks, and a visible security presence to protect patrons and property.

You will greet customers, assist in the garage, resolve issues via intercom and staff, and maintain a clean, safe environment while upholding LAZ Parking standards.

Qualifications

• High school diploma or GED preferred but not required.
• Experience with general facility maintenance preferred.
• Experience in customer relations is helpful.
• Security background is a plus.

Responsibilities

• Greet customers and resolve issues with a caring attitude.
• Provide assistance to customers in the garage.
• Assist via intercom, lobbies, lanes, and parking office.
• Promote premier customer satisfaction with a friendly demeanor and can-do attitude.
• Maintain the garage daily and present yourself professionally in uniform.
• Provide security presence by monitoring cameras and roaming the site.
• Handle basic maintenance like sweeping, mopping, and trash removal.
• Assist with winter upkeep and snow removal as needed.
• Operate equipment like pressure washers or floor cleaners as required.

Skills

Customer service

Communication

Flexibility

Independent worker

Team player

English proficiency

Education

High school diploma or GED

Tools

Smartphones

Job description

** Details **

• Location: Moscone Center, San Francisco, CA
• Hourly Rate: $30.62/HR
• Schedule: Shifts may vary depending on the event time - Must have flex availability // 2pm - 10:30PM

The Garage Ambassador is responsible ensuring the overall operation of the garage is functioning at it's best. This will mean interfacing with customers, handling parking disputes, providing effective communication between customers, clients, and the rest of the operations team. This position will also include minor maintenance and janitorial responsibilities while providing a security presence for the facility typical for garages and surface lots. It's necessary for us to ensure the facility is maintained, secured and cleaned on a daily basis.

Principal Job Duties

• Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Provide assistance to customers in garage.
• Assist customers as needed over intercom system, in lobbies, lanes, and in the parking office.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Outwardly present yourself as courteous and professional, by wearing proper uniform and engaging with customers as needed
• Ensure garage is maintained and cleaned on a daily basis.
• Provide security presence by observing cameras, performing site roves, and being stationed at either facility access points
• Responsible for general maintenance of the garage - sweeping, mopping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, painting etc.
• Assist with snow removal and management of winter upkeep (managing sidewalks and garages).
• May need to operate pressure washer and/or floor sweeper/scrubber to ensure floors are clean and safe.
• First line of security presence. Must perform security roves and be comfortable escorting trespassers off the property
• Responsible for ensuring all daily duties on maintenance checklist are completed efficiently and timely.
• Perform other duties as assigned.

Education

• High school diploma or GED preferred but not required.

Experience

• Experience with general facility maintenance preferred.
• Experience in customer relations.
• Security background a plus
• Parking industry experience is preferred but not required.

Skills

• Ability to communicate professionally and effectively.
• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Must be able to work independently.
• Strong work ethic
• Reliability
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
• Demonstrates a sense of urgency and timeliness.
• Excellent team building and interpersonal skills.
• Being Trainable and Coachable
• Experience using Smartphones

Physical Demands

• Ability to lift, push and pull at least 30 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Ability to operate machinery including a golf cart.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This Employer participates in E-Verify.