Parking Ambassador - Berkeley, CA

Tier1usa; Berkeley (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

LAZ Parking in Berkeley is seeking a Parking Ambassador to provide operations support by upholding parking guidelines and assisting customers throughout the garage.

The role requires 4PM–1AM availability, with a pay rate of $23.51 per hour. You will screen for placards, resolve complaints per policy, and maintain garage cleanliness and equipment while supporting special assignments.

Qualifications

• Ability to mitigate and lead others to overcome challenges.
• Ability to work independently and multi-task.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrate a sense of urgency and timeliness.
• Must be open to feedback, differing opinions and other points of view.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Responsibilities

• Screen for parking placards and permits for special privileges within approved areas.
• Resolve customer complaints in accordance with policies and procedure
• Oversee general maintenance of the garage, sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, etc.
• Maintain and care for all company issued equipment.
• Assist with any special assignments and projects as requested.
• Other related duties as assigned.

Skills

Customer service

Multi-tasking

Policy interpretation

Urgency and timeliness

Feedback receptiveness

Emotional resilience

English proficiency

Independent decision making

Job description

Compensation $23.51/hour

Job Type Customer service plus operations

Description

**The Details**

Pay Rate: $23.51

Hours:Mon - Sun availability from 4PM -1AM

The Spirit of the Position:

The Parking Ambassador provides operational support by upholding and enforcing the parking guidelines while assisting customers with parking needs. The Parking Ambassador will greet and assist customers throughout the parking garage.

Responsibilities:

• - Screen for parking placards and permits for special privileges within approved areas.
• - Resolve customer complaints in accordance with policies and procedure
• - Oversee general maintenance of the garage, sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, etc.
• - Maintain and care for all company issued equipment.
• - Assist with any special assignments and projects as requested.
• - Other related duties as assigned.

Skills:

• - Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• - Ability to work independently and multi-task.
• - Ability to interpret policies, procedures, and standard business practices.
• - Demonstrate a sense of urgency and timeliness.
• - Must be open to feedback, differing opinions and other points of view.
• - Ability to handle challenging and at times, emotionally charged situations.
• - Ability to speak, read, and comprehend the English language.
• - Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

• - Willingness to work in the elements - heat, wind, snow, rain, etc.
• - Ability to lift, push and pull at least 25 pounds.
• - Ability to stand, walk and run for extended periods of time (95-100% of shift) - no sitting is allowed.
• - Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.