Gaming Tech Field Service Technician – Flexible Schedule

Interblock; Marion, Northern (AR, KY); Hybrid; USD 42,000 - 72,000; Full time

Benefits offered by this job

Dynamic work environment

Career development opportunities

International company

Job summary

Interblock is seeking a Field Service Technician to support casino gaming systems in Marion, AR. You will install, service, and upgrade gaming hardware in the field, test options, and coordinate with customers to ensure smooth operation.

Ideal candidates have a high school diploma, a valid driver's license, and the ability to travel, pass screenings, and work flexibly in a dynamic, international company that values accuracy and problem-solving.

Qualifications

• High School Diploma or equivalent.
• Valid Driver’s License with a clean DMV driving report.
• At least 21 years old.
• Ability to pass drug screening, and pass a thorough background check to obtain a casino gaming license.
• Ability to frequently travel in the assigned territory.
• Ability to work under pressure and be self‑motivated.
• Ability to demonstrate independent initiative, sound judgement, and collaboration with others.
• Strong communication skills and great attention to detail.
• Ability to interact with colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Ability to read and understand technical order forms.
• Familiarity with mobile tools and applications.
• Ability to work a flexible schedule as needed (short notice, on‑call, weekends, holidays, overtime).

Responsibilities

• Carry out activities related to installation, preparation, removal, conversion, service, preventative maintenance, and upgrading of gaming systems and equipment in the field.
• Set up game options and tests including assurance hardware, firmware and system interfaces, to include confirmation that all are accurate and functional.
• Schedule and perform activities in assigned territory.
• Respond to customer issues, reaching out to the senior technician when needed.
• Document repair, preventive maintenance, machine prep, standard power analysis and pre‑site work.
• Identify and coordinate ordering of parts when needed.
• Follow documentation, policies, and procedures as well as perform tasks with and without supervision.
• Document services and installations by keeping accurate records.
• Troubleshoot while tracking and reporting issues to management.
• Educate customers on basic game functionality.
• Maintain a positive image of Interblock Gaming with co‑workers and customers.
• Adapt to various jurisdictions and interface with compliance officers.
• Other duties as assigned.

Skills

Strong communication

Attention to detail

Self-motivated

Work under pressure

Independent initiative

Collaborative

Education

High School Diploma or equivalent

Tools

Networking technologies

Mobile tools & applications

Job description

Interblock is seeking a Field Service Technician to support casino gaming systems in Marion, AR. You will install, service, and upgrade gaming hardware in the field, test options, and coordinate with customers to ensure smooth operation.

Ideal candidates have a high school diploma, a valid driver's license, and the ability to travel, pass screenings, and work flexibly in a dynamic, international company that values accuracy and problem-solving.