Gaming Retail Store Lead: Guest Experience & Ops

GameStop; Toledo (OH); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

401(k) plan

Paid time off

Health insurance

Employee discount

Résumé du poste

GameStop is seeking an Assistant Store Manager to support the Store Manager in all aspects of store operations, providing exceptional guest service, promoting sales through product knowledge, and maintaining a clean, organized shopping environment.

You will supervise Sales Associates and Retail Keyholders, help with onboarding, scheduling, payroll, and adherence to policies, while driving guest loyalty and meeting store goals.

Qualifications

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Responsabilités

• Provide best-in-class guest service and greet guests daily.
• Promote sales by sharing product and gaming knowledge.
• Supervise Sales Associates and Retail Keyholders in absence of Store Manager.
• Maintain clean, organized, merchandised store per guidelines.
• Assist with onboarding, training, and coaching of staff.
• Process payroll, schedules, and attendance with Store Manager collaboration.
• Oversee Omni-Channel orders fulfillment and returns.
• Uphold company policies, procedures, and ethical standards.

Connaissances

Guest service excellence

People skills

Leadership / supervision

Communication (English)

Retail operations

Flexible scheduling

Formation

High school diploma or equivalent

Associate's or bachelor’s degree preferred

Outils

POS system

Workday

Description du poste

GameStop is seeking an Assistant Store Manager to support the Store Manager in all aspects of store operations, providing exceptional guest service, promoting sales through product knowledge, and maintaining a clean, organized shopping environment.

You will supervise Sales Associates and Retail Keyholders, help with onboarding, scheduling, payroll, and adherence to policies, while driving guest loyalty and meeting store goals.