Gaming Retail Leader — Guest Experience & Growth

GameStop; Saginaw (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

GameStop in Michigan seeks a Store Manager to lead operations, drive sales, and deliver exceptional guest experiences. You will supervise a retail team, optimize visuals, and ensure compliance with policies while managing omni-channel orders and loss prevention.

The role emphasizes leadership, coaching, and a strong customer focus, with responsibilities spanning scheduling, payroll approvals, and ensuring training before shifts. A passion for gaming and service is essential.

Qualifications

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

Responsibilities

• Manage and lead in a multiunit capacity.
• Provide and model best-in-class guest service and greet guests, respond to questions, and promote promotions.
• Support the total shopping environment, visual and operational elements, and guest relationships that lead to sales and loyalty.
• Process guest purchases/returns accurately using POS system and provide top-notch service.
• Respond to guest questions in person or by phone with courtesy and professionalism.
• Promote GameStop benefits like reservations, trade-ins, and Pro Rewards.
• Recruit, interview, hire, develop, and retain high-performing associates.
• Ensure onboarding, training, and compliance before opening or closing shifts.
• Communicate with District Manager to implement store initiatives and train staff.
• Schedule store associates and manage breaks to ensure optimal guest service.
• Approve payroll and time off; verify time worked.
• Provide recognition and feedback to associates via HR systems.
• Maintain clean, organized store environment and proper merchandising.
• Fulfill Omni-Channel orders daily and manage inventory counts across stores.
• Protect assets via inventory control and loss prevention practices.
• Lead the team to meet sales, profit, and shrink goals and manage administrative duties.
• Count, balance, and reconcile daily POS totals; manage cash and deposits.
• Verify shipments and record discrepancies; conduct inventories.
• Process defectives/recalls and label shipments correctly.
• Ensure safety and address hazardous situations promptly.
• Keep store records organized and up to date.

Skills

People skills

Guest service

Communication

Retail leadership

POS system

Team leadership

Financial tasks

Bilingual English/Spanish

Education

High school diploma or equivalent

Business/Marketing degree preferred

Job description

GameStop in Michigan seeks a Store Manager to lead operations, drive sales, and deliver exceptional guest experiences. You will supervise a retail team, optimize visuals, and ensure compliance with policies while managing omni-channel orders and loss prevention.

The role emphasizes leadership, coaching, and a strong customer focus, with responsibilities spanning scheduling, payroll approvals, and ensuring training before shifts. A passion for gaming and service is essential.