Gaming Retail Lead: Customer Experience & Events

Game Nerdz; Wetsel (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Game Nerdz in Allen, TX is seeking a friendly and proactive Keyholder to support daily store operations and deliver outstanding customer service. You will assist the Store Manager with opening/closing duties, cash handling, inventory, and visual merchandising, while guiding a small team during peak hours.

The ideal candidate has 1+ year retail leadership experience, solid product knowledge of board games and collectibles, and strong communication skills.

Qualifications

• 1+ year leadership experience in retail/hospitality environments.
• Retail knowledge with hands-on store management experience.
• Strong communication and customer service skills.
• Familiarity with basic computer/tablet tech and POS systems.

Responsibilities

• Provide outstanding customer service through product knowledge and brand experience.
• Assist with opening/closing duties, cash handling, and returns.
• Maintain store presentation and visuals per company standards.
• Monitor sales trends and identify opportunities to improve metrics.
• Respond to customer concerns, including social media, and host in-store events.

Skills

Leadership

Retail know-how

Customer service

Communication

Point of Sale

De-escalation

Teamwork

Job description

Game Nerdz in Allen, TX is seeking a friendly and proactive Keyholder to support daily store operations and deliver outstanding customer service. You will assist the Store Manager with opening/closing duties, cash handling, inventory, and visual merchandising, while guiding a small team during peak hours.

The ideal candidate has 1+ year retail leadership experience, solid product knowledge of board games and collectibles, and strong communication skills.