Game Nerdz Keyholder, Allen, TX

Game Nerdz; Allen (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Game Nerdz in Allen, TX seeks a Keyholder to ensure top-notch customer experiences and smooth daily operations at our on-site store. You will lead by example, manage cash and inventory in manager’s absence, and promote in-store events and community engagement.

The role requires leadership experience in retail, strong communication, and a willingness to work flexible hours including nights and weekends. Join a team-focused environment dedicated to gaming and customer satisfaction.

Qualifications

• 1+ year leader of retail/hospitality store environments.
• Retail know-how with hands-on experience managing all aspects of a retail store.
• Ability to work a flexible schedule, including nights and weekends as business dictates.

Responsibilities

• Appear on time for shifts and be prepared for work.
• Provide outstanding customer service with product/brand knowledge.
• Analyze store sales trends and identify opportunities to improve metrics.
• Maintain store presentation and cleanliness per Game Nerdz standards.
• Oversee cash, returns, and shipments in the absence of managers.
• Assist with loss prevention and inventory accuracy.

Skills

Retail leadership

Customer service

Cash handling

Communication

De-escalation

Tools

POS systems

Tablet/computer use

Job description

Game Nerdz is a retailer of games, accessories, and FUN and is looking to add to our team-oriented family! The ideal candidate for the role of a Keyholder is hard-working, has a positive attitude, and is eager to learn. This position is located in our Allen, Tx location.

Duties:

• Arrive on time for shifts, prepared for work
• Responsible for an outstanding customer service experience by product and brand knowledge to provide the highest level of care to customers
• Open to feedback, communicates well and takes action as required
• Analyze current and future store sales trends, proactively identifying business opportunities to improve sales metrics
• Maintain an impactful store presentation that correlates to Game Nerdz standards and guidelines.
• Maintain cleanliness and organization throughout the store at all times (bathrooms, storage room, cash wrap, office, etc.).
• Manages cash administration, oversees the receiving of new shipment, controls all returns, damages and refunds for consistency and compliance when Store Manager or Assistant Manager are not present.
• Overseeing loss prevention, shrink goals, monitoring store inventories and ensuring highest level of accuracy
• Respond to customer concerns and complaints including on social media.
• Responsible for the promotion of the gaming events and player experience in store and on social media platforms.
• Knowledge of events and ability to host events taking place in the store.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications & Experience:

• 1+ year leader of retail/hospitality store environments.
• Retail know-how with hands-on experience managing all aspects of a retail store.
• Ability to work a flexible schedule, including nights and weekends work hours as business dictates
• Basic knowledge of tabletop games and trading card games
• Quick-learner and willingness to learn new processes
• Good Communication Skills
• Basic Computer/Software - Various computer and tablet technologies familiarity
• Refined verbal and written communication skills
• Excellent organizational, time management, and interpersonal skills.
• Strong analytical, attention to detail, and exceptional follow- up skills.
• Customer service oriented.
• De-escalation skills.

Work Environment:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Work is performed primarily onsite at the designated Game Nerdz store.
• Game Nerdz has 3 retail locations, 1 HQ Office/Warehouse, and over 84 total employees located in Texas.

Work Hours:

• Various hours/days, including nights, weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to kneel, reach, walk, push, pull and grasp.
• Ability to lift up to 50 lbs.
• Ability to move arms, hands, and fingers.
• Ability to sit and/or stand for sustained periods of time.
• Required to wear personal protective equipment where applicable.
• The ability to talk on the phone and use a computer for extended periods of time may be required.

Environmental Exposure:

• Subject to frequent interruptions.
• May involve exposure to moderate to high noise levels from phones, TV’s, in store gameplay, and shoppers.