Gaming Operations Performance Lead

Churchill Downs; Louisville (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Gaming Performance Supervisor to oversee the technical operations of the Gaming Department, ensuring compliance with state laws and internal policies as it relates to the movement and maintenance of gaming terminals.

The role includes leading technicians, reviewing malfunction data, developing staff, and coordinating with senior leadership to align department activities with company objectives.

Qualifications

• Five to seven years’ experience in electronics and maintenance of technical equipment and game machines.
• Four-year degree in related fields or equivalent work experience preferred.
• Ability to obtain a valid Racing License.

Responsibilities

• Maintaining documentation of game moves, maintenance logs, and purchase orders for game machine parts and supplies.
• Training of game/gaming lead technicians and technicians and occasional assistance in troubleshooting gaming terminal malfunctions; delegate duties.
• Review malfunction reports and implement appropriate maintenance and repair lists.
• Development of staff, interviews, hiring, and evaluations.
• Review department’s financial data and activities with the Senior Director of Gaming Operations.
• Meet with Departmental Directors and managers as necessary.

Skills

Leadership

Game floor operations

Staff development

Regulatory compliance

Communication

Education

Bachelor's degree in related field

Job description

Churchill Downs Incorporated is seeking a Gaming Performance Supervisor to oversee the technical operations of the Gaming Department, ensuring compliance with state laws and internal policies as it relates to the movement and maintenance of gaming terminals.

The role includes leading technicians, reviewing malfunction data, developing staff, and coordinating with senior leadership to align department activities with company objectives.