Gaming Floor Host: Friendly Service, Flexible Shifts

Churchill Downs Incorporated; Owensboro (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Churchill Downs Incorporated in Owensboro is seeking enthusiastic Gaming Attendants to join our gaming floor team. You will deliver friendly service, help guests understand games, monitor machines for safety and compliance, and assist with payouts while maintaining a welcoming atmosphere.

Ideal candidates have a High School Diploma or equivalent and are comfortable with basic math, money handling, and flexible shifts including nights and weekends.

Qualifications

• High School Diploma or Equivalent required.
• Previous experience in a customer service or gaming environment is preferred.
• Must possess basic math and money-handling skills.

Responsibilities

• Provide friendly, professional, and prompt service to all guests on the gaming floor.
• Monitor gaming machines for proper operation, safety, and compliance with regulations.
• Assist guests with understanding game rules, payouts, and machine functions.
• Maintain detailed knowledge of the gaming floor layout and amenities to assist guests accurately.
• Conduct visual inspections and basic maintenance of gaming equipment, reporting any malfunctions.
• Handle collection and payout of winnings in compliance with internal policies and procedures.
• Respond to guest inquiries, issues, or complaints professionally, escalating when necessary.
• Monitor for suspicious behavior and immediately report any irregularities in accordance with gaming security protocols.
• Enforce age-verification and all regulatory compliance requirements.
• Engage with guests to create a positive, personalized experience; promote ongoing promotions and events.
• Maintain cleanliness, safety, and organization of the gaming floor at all times.
• Complete shift paperwork and documentation accurately and on time.
• Demonstrate teamwork, professionalism, and a positive attitude throughout all shifts.
• Flexibility to work nights, weekends, and holidays as needed.
• Perform other job-related duties as assigned.

Skills

Customer Service Excellence

Communication Skills

Attention to Detail

Problem Solving

Basic Math Proficiency

Adaptability

Team-Oriented

Professionalism

Regulatory Awareness

Physical Stamina

Technical Aptitude

Education

High School Diploma or Equivalent

Job description

Churchill Downs Incorporated in Owensboro is seeking enthusiastic Gaming Attendants to join our gaming floor team. You will deliver friendly service, help guests understand games, monitor machines for safety and compliance, and assist with payouts while maintaining a welcoming atmosphere.

Ideal candidates have a High School Diploma or equivalent and are comfortable with basic math, money handling, and flexible shifts including nights and weekends.