Gaming Attendant

Derby City Gaming & Hotel; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Derby City Gaming & Hotel in Louisville seeks a Gaming Attendant to welcome guests and ensure a quality gaming experience through payouts and floor assistance.

The role involves addressing guest inquiries, processing jackpots, monitoring activities, maintaining cleanliness, handling cash, and upholding BSA compliance as part of a safety-first, guest-focused team.

Qualifications

• Maintain positive relationships with guests and team members.
• Strong oral and written communication skills.
• Willingness to take responsibility for the performance of the role.

Responsibilities

• Attend to and address guest needs and inquiries in a timely manner.
• Witness, approve, perform and verify gaming jackpots and fills.
• Monitor gaming activities in assigned area for gaming cheating or unusual activities.
• Keep work area in a clean and orderly manner.
• Provide change to guests.
• Account for change bank funds according to the cash handling policy.
• Make minor repairs to the gaming machines.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA policy.
• Monitor for suspicious transactions as defined by the BSA.

Skills

Guest relations

Oral & written communication

Accountability

Education

High school diploma or GED

Job description

Career Opportunities: Gaming Attendant (4834)

Requisition ID4834-Posted08/20/2026-Derby City Gaming, LLC-HRM-Derby City Gaming-KY Derby City Poplar Level

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First

JOB SUMMARY

The Gaming Attendant is responsible for serving as an ambassador for guests by assuring quality guest service and a favorable gaming experience through payouts and general assistance as it pertains to the gaming floor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Attend to and address guest needs and inquiries in a timely manner.
• Witness, approve, perform and verify gaming jackpots and fills.
• Monitor gaming activities in assigned area for gaming cheating or unusual activities.
• Keep work area in a clean and orderly manner.
• Provide change to guests.
• Account for change bank funds according to the cash handling policy.
• Make minor repairs to the gaming machines.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA policy.
• Monitor for suspicious transactions as defined by the BSA.

REQUIRED SKILLS AND ABILITIES

• Maintaining positive and productive relationships among all Team Members and guests.
• Oral and written communication skills
• Willingness to assume overall responsibility relative to the performance of the position.

EDUCATION AND EXPERIENCE

• A high school diploma or GED equivalent
• One year of guest service experience in a gaming industry is preferred.
• Ability to obtain a valid Racing License

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The noise level in the work environment is usually moderate to loud. The Team Member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.