Gaming Floor Concierge — Elevate Guest Experience

Churchill Downs Incorporated; Louisville (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Gaming Attendant to serve as a guest-facing ambassador on the gaming floor, ensuring quality guest service and a favorable gaming experience through accurate payouts and assistance.

Responsibilities include addressing guest inquiries, verifying jackpots, monitoring activity for security and compliance, and maintaining a clean work area. Education requires a HS diploma; a Racing License may be obtained as needed.

Qualifications

• High school diploma or GED required.
• 1 year of guest service experience in a gaming environment preferred.
• Ability to obtain a valid Racing License.

Responsibilities

• Attend to and address guest needs and inquiries in a timely manner.
• Witness, approve, perform and verify gaming jackpots and fills.
• Monitor gaming activities for cheating or unusual activities.
• Keep the work area clean and orderly.
• Provide change to guests.
• Account for cash per cash handling policy.
• Make minor repairs to gaming machines.
• Ensure compliance with the Bank Secrecy Act (BSA) and property policy.
• Monitor for suspicious transactions as defined by the BSA.

Skills

Communication skills

Guest service

Teamwork

Education

High School Diploma or GED

Job description

Churchill Downs Incorporated is seeking a Gaming Attendant to serve as a guest-facing ambassador on the gaming floor, ensuring quality guest service and a favorable gaming experience through accurate payouts and assistance.

Responsibilities include addressing guest inquiries, verifying jackpots, monitoring activity for security and compliance, and maintaining a clean work area. Education requires a HS diploma; a Racing License may be obtained as needed.