Gaming Floor Attendant – HHR/Slots, Tips & Reliable Hours

New Hampshire Group Llc; Conway (NH); On-site; USD 28,000 - 37,000; Full time

Job summary

Revo Casino and Social House in the United States is seeking a Gaming Attendant to deliver exceptional guest service on the gaming floor. You will assist guests, explain game rules, operate HHR and electronic gaming devices, and ensure smooth, responsible play.

The role involves maintaining equipment, verifying IDs, handling jackpots, and keeping areas tidy. Flexible hours, full-time employment, and a dynamic, inclusive work culture are offered.

Qualifications

• High school diploma or equivalent; additional customer service training is a plus.
• Previous experience in customer service or a similar role.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong attention to detail and ability to perform tasks accurately under pressure.
• Ability to learn and navigate electronic gaming systems and equipment.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• HHR Attendant will be required to walk the floor throughout their shift to assist the guests properly.
• Must have basic computer skills.

Responsibilities

• Greet guests with a warm and welcoming attitude, assisting them with inquiries, directions, and general information about the casino.
• Provide exceptional customer service by addressing guest needs and concerns promptly and professionally.
• Gaming Machine Operation and Maintenance: Assist guests in using gaming machines, including HHR machines and electronic gaming devices, by explaining game rules, features, and functionalities.
• Perform routine maintenance tasks on gaming machines, such as refilling paper for ticket printers and troubleshooting minor technical issues.
• Verify identification and age eligibility for guests engaging in gaming activities.
• Assist in verifying and documenting large jackpot wins, ensuring proper payouts and adherence to casino policies and procedures.
• Maintain a clean and organized gaming area by regularly emptying ashtrays, disposing of trash, and keeping the gaming machines and surrounding areas tidy.
• Work collaboratively with other gaming attendants, casino staff, and supervisors to ensure a coordinated and efficient operation.
• Must maintain a positive and professional demeanor at all times.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Tech literacy

Education

High school diploma

Tools

Gaming machines

Ticket printers

Job description

Revo Casino and Social House in the United States is seeking a Gaming Attendant to deliver exceptional guest service on the gaming floor. You will assist guests, explain game rules, operate HHR and electronic gaming devices, and ensure smooth, responsible play.

The role involves maintaining equipment, verifying IDs, handling jackpots, and keeping areas tidy. Flexible hours, full-time employment, and a dynamic, inclusive work culture are offered.