Slot Supervisor

New Hampshire Group Llc; Conway (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

Revo Casino and Social House is seeking a motivated supervisor to foster a supportive, compliant environment on the gaming floor. You will ensure guest satisfaction, oversee machine operations, and coordinate training and payroll tasks for department staff.

Responsibilities include scheduling, policy adherence, and coordination with other managers to maintain smooth operations and high standards of service for guests and team members alike.

Qualifications

• High School diploma or GED equivalent is required, along with a minimum of two years of supervisory experience in a high-volume, complex environment.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency with word processing and spreadsheet software.
• Ability to stand, walk, bend for entire shift.

Responsibilities

• Provide top-tier guest service, fostering positive interactions with guests and employees, and demonstrating resilience in handling difficult situations in various business situations.
• Possess in-depth knowledge of all gaming machines on the floor and the ability to determine accurate payouts.
• Regularly assess and adjust staffing levels to optimize guest service on the gaming floor.
• Maintain open communication with other department managers and offer excellent customer service to address guest needs.
• Schedule and conduct training classes, issue memos, manage payroll records for department employees, and provide essential information to managers for team communication.
• Complete all reports and projects assigned by the HHR Gaming Manager.
• Be available to address any situations that may arise among department employees.
• Oversee the proper functioning of all gaming machines, making them readily available for guest play.
• Issue written and oral instructions, assign duties, and maintain high standards of work quality and adherence to HHR operation policies and procedures.

Skills

Guest service

Staffing levels

Communication

Independent decision making

Education

High School diploma or GED

Tools

Word processing

Spreadsheet software

Job description

Welcome to Revo Casino and Social House!

At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic and engaging environment for both our guests and team members. Our brand thrives on breaking the mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career.

We emphasize individuality and encourage our team members to be themselves. We’re not stuffy or corporate—we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule-breaking, ensuring everyone feels valued and motivated to unleash their inner rebel.

Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $12,000,000 to various charitable causes, reflecting our dedication to making a positive impact.

Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you’ll be part of a team that truly makes a difference.

Position Summary:

In this role, you will be responsible for creating a supportive and motivating environment for our team members, ensuring compliance with company policies and state regulations, and maintaining the smooth operation of our gaming floor.

• Provide top-tier guest service, fostering positive interactions with guests and employees, and demonstrating resilience in handling difficult situations in various business situations.
• Possess in-depth knowledge of all gaming machines on the floor and the ability to determine accurate payouts.
• Regularly assess and adjust staffing levels to optimize guest service on the gaming floor.
• Maintain open communication with other department managers and offer excellent customer service to address guest needs.
• Schedule and conduct training classes, issue memos, manage payroll records for department employees, and provide essential information to managers for team communication.
• Complete all reports and projects assigned by the HHR Gaming Manager.
• Be available to address any situations that may arise among department employees.
• Ensure accurate jackpot transactions and compliance with internal controls, along with timely processing of jackpot slips and payments.
• Verify the completion of all department paperwork, including jackpot slips, tax documents, and guest claim forms.
• Oversee the proper functioning of all gaming machines, making them readily available for guest play.
• Issue written and oral instructions, assign duties, and maintain high standards of work quality and adherence to HHR operation policies and procedures.
• Resolve problems within the scope of authority and recommend courses of action for issues beyond the scope of authority to the Manager of HHR Operations.
• Develop strong working relationships and customer service skills with guests and fellow employees.
• Perform other duties as assigned.

Position Qualifications:

• High School diploma or GED equivalent is required, along with a minimum of two years of supervisory experience in a high-volume, complex environment.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency with word processing and spreadsheet software.
• Ability to formulate and communicate ideas and make independent decisions.
• Ability to stand, walk, bend for entire shift.

Physical Requirements:

Ability to work in an environment with moderate to loud noise levels, maybe exposed to secondhand smoke except and varied light levels, including flashing lights. Ability to stand, walk, bend for entire shift.

A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We celebrate diversity and believe that our differences make us stronger. We're an equal opportunity employer and welcome applications from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.