Gaming Floor Attendant: Customer-First Player Service

Caesars Entertainment; Columbus (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

Caesars Entertainment on the Columbus gaming floor seeks a VLT Floor Attendant to deliver premier customer service, assist guests with games, and maintain a welcoming environment.

You will learn terminal operations, handle coin change, explain games, and assist with hand pays and jackpots while upholding licensing and background checks. This role requires stamina to stand for long periods, ability to lift up to 30 pounds, and a commitment to safety and compliance in a fast-paced casino setting.

Qualifications

• Must be 100% customer service focused and able to work in a fast paced environment.
• Must complete a two-hour training class for Video Lottery terminals and learn how to play all games offered.

Responsibilities

• Make change for guests on the floor.
• Instruct guests in playing games and fix minor paper and coin jams.
• Fill coins in the gaming terminals when required.
• Render hand pays and jackpots to guests.
• All other duties as assigned.

Skills

Customer service

Interpersonal skills

Fast-paced environment

Education

High School Diploma

Job description

Caesars Entertainment on the Columbus gaming floor seeks a VLT Floor Attendant to deliver premier customer service, assist guests with games, and maintain a welcoming environment.

You will learn terminal operations, handle coin change, explain games, and assist with hand pays and jackpots while upholding licensing and background checks. This role requires stamina to stand for long periods, ability to lift up to 30 pounds, and a commitment to safety and compliance in a fast-paced casino setting.