Gaming Client Success & Delivery Lead

LNW Gaming, Inc.; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

Light & Wonder in Las Vegas is seeking a Client Service Manager to coordinate tables projects, deployments, and upgrades with cross-functional teams to meet customer expectations.

The role focuses on documenting status, issues, owners, timing, and resolutions, debriefing with customers, and driving client satisfaction through proactive communication and governance. A fast-paced gaming environment experience is preferred.

Qualifications

• Bachelor's degree in a related field required.
• PMP certification is a plus.
• 2–5 years in project management in gaming or related industry preferred.

Responsibilities

• Develops and maintains policies for client installations including access management and data transfer.
• Directly lead large or complex client implementations.
• Manage high-level client relationships and serve as primary liaison during delivery.
• Ensure on-time delivery of projects per contract terms.
• Coordinate cross-functional teams and communicate project status clearly.

Skills

Client communication

Project management

MS Project

Visio

Teamwork

Presentation skills

Education

Bachelor's degree in related field

PMP certification

Tools

MS Project

Visio

Job description

Light & Wonder in Las Vegas is seeking a Client Service Manager to coordinate tables projects, deployments, and upgrades with cross-functional teams to meet customer expectations.

The role focuses on documenting status, issues, owners, timing, and resolutions, debriefing with customers, and driving client satisfaction through proactive communication and governance. A fast-paced gaming environment experience is preferred.