Gaming Client Delivery Manager

Light & Wonder; Las Vegas (NV); On-site; USD 85,000 - 115,000; Full time

Job summary

Light & Wonder in Las Vegas seeks a Client Service Manager to coordinate table deployments, expansions and upgrades for casino clients. You will work with sales, product support, field service, PMO, scheduling, and customer IT to align timelines and track issues to remove barriers to successful delivery.

The role emphasizes timely communication, status reporting, and debriefing with customers and partners to drive ongoing satisfaction and identify opportunities for improvement.

Qualifications

• Bachelor's degree required in a related field.
• PMP certification is a plus.
• 2–5 years of project management experience in the gaming industry.
• Excellent client-facing and internal communication skills.

Responsibilities

• Develops and implements policies for client installations, including access management, data mapping, and testing.
• May directly lead the largest or most complex client implementations.
• Responsible for high-level relationship management with clients.
• Serves as the primary management contact and client liaison during delivery of a professional services engagement or outsourced solution.
• Strategically focused on client satisfaction and maintaining the client relationship.
• Drives the team to ensure on-time delivery of projects that support the client’s business.

Skills

Client communication

Project coordination

Cross-functional teamwork

Scheduling

Microsoft Office

Stakeholder management

Education

Bachelor's degree in related field

PMP certification

Tools

MS Project

Visio

Job description

Light & Wonder in Las Vegas seeks a Client Service Manager to coordinate table deployments, expansions and upgrades for casino clients. You will work with sales, product support, field service, PMO, scheduling, and customer IT to align timelines and track issues to remove barriers to successful delivery.

The role emphasizes timely communication, status reporting, and debriefing with customers and partners to drive ongoing satisfaction and identify opportunities for improvement.