Gaming Client Success Manager - Projects

Light & Wonder, Inc.; Las Vegas, Northern (NV, KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Light & Wonder, Inc. is seeking a Client Service Manager in Las Vegas to coordinate and monitor tables projects including deployments, expansions, and upgrades. You will collaborate with sales, product support, field service, PMO, scheduling, and client IT teams to align timelines, track issues, and ensure successful deliveries.

The role emphasizes client satisfaction, effective communication, and managing complex client engagements with cross-functional teams across the organization.

Qualifications

• Bachelor's degree in related field.
• PMP certification is a plus.
• 2 to 5 years of project management experience.
• Experience in the gaming industry preferred.
• Excellent client-facing and internal communication skills.
• Solid organizational skills and attention to detail.

Responsibilities

• Develops and implements policies and practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting and client training.
• May directly lead the largest or most-complex client implementations.
• Responsible for high-level relationship management with clients.
• Serves as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution.
• Strategically focused and responsible for client satisfaction, maintaining client communication and the overall management of the client relationship.
• Drives team to execute on contract terms and conditions and works with the delivery managers to ensure on-time delivery of projects that support the client’s business.
• Typically involves extensive interaction with sales, systems engineering, product development and other members of cross-functional teams.
• Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests.

Skills

Project management

Client-facing

Communication

Team leadership

Microsoft Office

MS Project

Visio

Gaming industry knowledge

Education

Bachelor's degree in related field

Tools

MS Project

Visio

Job description

Light & Wonder, Inc. is seeking a Client Service Manager in Las Vegas to coordinate and monitor tables projects including deployments, expansions, and upgrades. You will collaborate with sales, product support, field service, PMO, scheduling, and client IT teams to align timelines, track issues, and ensure successful deliveries.

The role emphasizes client satisfaction, effective communication, and managing complex client engagements with cross-functional teams across the organization.