Gaming Client Services Manager

Light and Wonder International, Inc.; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

Light & Wonder, based in Las Vegas, is seeking a Client Service Manager to coordinate table projects deployments and upgrades for casino clients. You will collaborate with sales, product support, field service, scheduling, and client IT to ensure on-time delivery and issue resolution.

You will maintain project tracking, convene executive calls, document status and drive client satisfaction while managing risks and cross-functional teams in a fast-paced gaming environment.

Qualifications

• Bachelor's degree in related field preferred.
• PMP certification is a plus for managing complex deployments.
• Excellent written and verbal communication skills in client-facing environments.

Responsibilities

• Develops policies for client installations, including access management, data mapping, testing, and training.
• May lead the largest or most complex client implementations.
• Responsible for high-level relationship management with clients.
• Acts as primary contact and liaison during delivery of services or outsourced solutions.
• Strategically focused on client satisfaction, maintaining communication and overall relationship management.
• Drives team to execute contract terms and ensure on-time delivery of projects supporting the client's business.
• Extensive interaction with sales, systems engineering, product development and cross-functional teams.
• Project management is key, with a strong technical background often required to balance competing interests.
• Any other duties assigned.

Skills

Client-facing skills

Project coordination

Cross-functional collaboration

MS Project

Visio

Education

Bachelors degree in related field

PMP certification is a plus

Tools

MS Project

Visio

Job description

Light & Wonder, based in Las Vegas, is seeking a Client Service Manager to coordinate table projects deployments and upgrades for casino clients. You will collaborate with sales, product support, field service, scheduling, and client IT to ensure on-time delivery and issue resolution.

You will maintain project tracking, convene executive calls, document status and drive client satisfaction while managing risks and cross-functional teams in a fast-paced gaming environment.