Gaming Client Delivery Manager

Light & Wonder; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

Light & Wonder seeks a Client Service Manager in Las Vegas to coordinate and monitor game table projects, deployments, and upgrades. You will work with sales, product support, field service, PMO, scheduling, and customer IT to align timelines and deliverables, manage issues, and drive customer satisfaction.

You will maintain project status, debrief customers, and produce documentation recording owners, timing, and resolutions to keep projects on track.

Qualifications

• Bachelor's degree in a related field.
• PMP certification is a plus.
• 2–5 years of project management experience in gaming.
• Excellent client-facing and internal communication skills.
• Strong organizational and multitasking abilities.
• Ability to obtain gaming licenses in various jurisdictions.

Responsibilities

• Coordinate and monitor table projects, deployments, expansions, and upgrades.
• Lead policies and practices for client installations (access management, data mapping, transfer, testing).
• Maintain tracking and status reports for projects and issues.
• Debrief with customers and sales partners to capture feedback.
• Ensure on-time delivery and issue resolution to minimize project risk.
• Collaborate with sales, systems engineering, product development and cross-functional teams.

Skills

Project management

Client communication

Cross-functional collaboration

Stakeholder management

Documentation

Education

Bachelor's degree in related field

PMP certification

Tools

MS Project

Visio

Job description

Light & Wonder seeks a Client Service Manager in Las Vegas to coordinate and monitor game table projects, deployments, and upgrades. You will work with sales, product support, field service, PMO, scheduling, and customer IT to align timelines and deliverables, manage issues, and drive customer satisfaction.

You will maintain project status, debrief customers, and produce documentation recording owners, timing, and resolutions to keep projects on track.