Gaming Attendant

Owensboro Racing & Gaming; Owensboro (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Churchill Downs Incorporated in Owensboro, KY is seeking a Gaming Attendant to provide a safe, enjoyable gaming experience for patrons. You will monitor gaming machines, assist guests, handle cash, ensure regulatory compliance, and support maintenance tasks as needed.

The role emphasizes customer service, teamwork, and accurate cash handling in a fast-paced gaming environment on site at Owensboro Racing & Gaming.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to explain game rules and machine operation clearly.
• Basic troubleshooting and problem-solving abilities.
• Fundamental understanding of gaming machines and tech.
• Reliable cash handling and accuracy with transactions.
• Team-oriented with collaborative work approach.

Responsibilities

• Greet patrons professionally and assist with game rules and usage.
• Monitor machines, report malfunctions, and perform minor fixes.
• Ensure compliance with gaming regulations and verify ages.
• Handle cash transactions, payouts, and balance drawers.
• Keep gaming areas clean and organized; assist with maintenance.
• Coordinate with technicians for repairs and issues.
• Collaborate with security and hospitality teams for smooth operations.

Skills

Customer service

Verbal communication

Problem solving

Gaming basics

Cash handling

Team player

Education

High school diploma or equivalent

Job description

ABOUT CHURCHILL DOWNS INCORPORATED

Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Title: Gaming Attendant
Requisition ID#: 2782
Location:
Owensboro, KY, US, 42303
Property: Owensboro Racing & Gaming

Job Summary

The Gaming Attendant is responsible for providing a safe, enjoyable, and efficient gaming experience for all patrons. This role includes monitoring gaming machines, assisting customers, ensuring compliance with gaming regulations, handling cash transactions, and performing minor maintenance tasks as needed.

Essential Duties And Responsibilities

• Greet patrons in a friendly and professional manner and provide assistance with game rules, machine operation, and general inquiries
• Monitor gaming machines for proper operation, promptly report malfunctions, and perform minor troubleshooting when appropriate
• Ensure compliance with all local, state, and federal gaming regulations, including verifying patron age and promoting responsible gaming practices
• Accurately handle cash transactions, process payouts, and maintain balanced cash drawers
• Maintain cleanliness and organization of gaming areas and perform routine machine maintenance
• Coordinate with technicians for major repairs or technical issues
• Collaborate with team members, including security and hospitality staff, to ensure smooth operations and an exceptional patron experience

Required Skills And Abilities

• Excellent interpersonal and customer service skills
• Strong verbal communication abilities
• Effective problem-solving and troubleshooting skills
• Basic understanding of gaming machines and related technology
• Ability to accurately handle cash and financial transactions
• Ability to work effectively as part of a team

Education And Experience

• High school diploma or equivalent required
• Previous customer service or gaming industry experience preferred
• Must obtain and maintain all required gaming licenses or certifications as mandated by local or state authorities

Physical Requirements & Working Conditions

• Regularly required to stand, speak, hear, use hands, and reach with hands and arms
• Occasionally required to sit
• Must be able to lift and/or move up to 10 pounds occasionally
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and peripheral vision
• Noise level is moderately quiet in office areas and may be loud on the gaming floor
• Potential exposure to cigarette smoke on the gaming floor
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

CHURCHILL DOWNS INCORPORATED

Churchill Downs Incorporated (“CDI”) (Nasdaq: CHDN) has been creating extraordinary entertainment experiences for over 150 years, beginning with the company’s most iconic and enduring asset, the Kentucky Derby. Headquartered in Louisville, Kentucky, CDI has expanded through the acquisition, development, and operation of live and historical racing entertainment venues, the growth of online wagering businesses, and the acquisition, development, and operation of regional casino gaming properties.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Nearest Major Market: Owensboro