Gaming Ambassador

The Mint Gaming Hall; Williamsburg (KY); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Life insurance

401K

FSA/HSA

Big Fun

Job summary

The Mint Gaming Hall in Kentucky is seeking a dedicated Service Ambassador to deliver an exceptional guest experience on the gaming floor. You will anticipate guest needs, build rapport, promote loyalty-card usage, handle currency exchanges, and ensure smooth terminal operation.

This role requires flexibility across day, swing, late-night, weekend, and holiday shifts. Candidates must meet basic work-card requirements and pass background checks.

Qualifications

• High school diploma or GED preferred.
• Ability to work a variety of shifts (day, swing, late-night, weekend, holidays).
• Must obtain required work cards and non-gaming registration as required by local jurisdiction.
• Must be 21 years of age or older.
• Must pass all required background checks.

Responsibilities

• Deliver exceptional guest experiences across the shift.
• Anticipate guest needs and build rapport with guests.
• Monitor guests on the gaming floor and enhance guest experience.
• Promote membership benefits of the loyalty program and encourage card usage.
• Answer guest inquiries about the loyalty program and assist as needed.
• Encourage non-members to sign up for the loyalty card and reprint cards if needed.
• Assist in reprinting loyalty cards for guests who forgot theirs.
• Initiate and verify jackpot payouts.
• Perform currency exchanges and cash transactions with attention to detail.
• Provide basic terminal repairs and report malfunctions to supervisor.
• Ensure terminal operation with minimal downtime and adhere to key control policies.

Skills

Guest service

Cash handling

Loyalty program knowledge

Education

High school diploma or GED preferred

Tools

Terminal maintenance

Job description

• Competitive Health, Dental and Medical Benefits starting at $30/week
• Fully paid company life insurance
• 401K with Company Match
• FSA/HSA
• We have BIG FUN!

BIG BENEFITS OF WORKING AT THE MINT:

• Competitive Health, Dental and Medical Benefits starting at $30/week
• Fully paid company life insurance
• 401K with Company Match
• FSA/HSA
• We have BIG FUN!

JOB RESPONSIBILITIES:

• As a BIG Service Ambassador consistently delivers an exceptional guest experience throughout the shift.
• Anticipates guest’s needs and is intentional in establishing a rapport with all guests.
• Observes and maintains contact with guests within an assigned section of the gaming floor and enhances the guest experience through the service provided.
• Knowledgeable of the membership benefits of the player’s loyalty program and the importance of the guest playing with their card.
• Capable of answering guest inquiries about the player’s loyalty program and willing to ask for assistance when necessary.
• Is vigilant in identifying guests not playing with a loyalty card and approaching them in a friendly and helpful manner to encourage the use of the card.
• Takes the initiative to offer a player’s loyalty card to non-members and execute the sign up.
• Assists in the reprinting of the player’s loyalty card for those guests who forgot their card or misplaced it.
• Initiates, and accurately verifies jackpot payouts.
• Performs currency exchanges and other cash transactions with the highest attention to detail.
• Performs minor repairs on gaming terminals, including bill validator and printer jams, as needed.
• Provides guest assistance in the event of a minor malfunction of a terminal and requests assistance for malfunctions requiring advanced technical skills.
• Ensures optimum terminal operation and minimal terminal down time by immediately reporting any malfunctions to the supervisor.
• Responsible and accountable to comply with all key control policies and procedures.

EDUCATION AND EXPERIENCE:

• High school diploma or general equivalency diploma (GED) preferred.
• Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
• Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
• Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
• Must be 21 years of age or older.
• Must pass all required background checks.

The Mint Gaming Hall is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.