Manager, Commercial Gaming

New York State Center for Recruitment & Public Service; City of Schenectady (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

The NYS Gaming Commission seeks a Manager, Commercial Gaming to oversee regulation of commercial gaming casinos and lead a team ensuring compliance with state regulations. You will liaise with industry stakeholders, prepare compliance actions, and guide policy development to support the Commission’s regulatory goals.

You’ll supervise inspectors, monitor table games and slots procedures, and engage in public outreach while aligning with strategic goals and training needs.

Qualifications

• Bachelor’s degree required with four years of relevant experience.
• Substitutions: four years specialized experience or associate’s degree and two years specialized experience may substitute for bachelor’s degree; J.D. or master’s may substitute for one year of specialized experience; Ph.D. may substitute for two years of specialized experience.
• No financial interest in the State’s racing or gaming industry during or after appointment.

Responsibilities

• Direction of monitoring of gaming operations at licensed Casino to ensure compliance with regulations.
• Establish and maintain contact with industry stakeholders as liaison for concerns and complaints.
• Prepare and present compliance actions to the Director of the Division of Gaming.
• Supervise Gaming Operation Inspectors and monitor table game procedures and slot machine activities.
• Observe drop and count functions and report discrepancies or possible crimes to authorities.
• Direct development and expansion of policies and procedures per best practices.

Skills

Regulatory oversight

Stakeholder liaison

Policy development

Public speaking

Analytical skills

Education

Bachelor's degree

Job description

Duties Description

Reporting to the Manager – Gaming Operations, the Manager, Commercial Gaming will provide general oversight of the Commission’s regulation of Commercial Gaming Casinos. This position’s duties will include:

• Direction of the monitoring of gaming operations at licensed Casino to ensure compliance with Commission regulations.
• Establish and maintain contact with industry stakeholders, serving as a liaison to address concerns and complaints pertaining to Commercial Gaming.
• Preparation and presentation of compliance actions to the Director of the Division of Gaming and Commission, in coordination with the Office of Counsel.
• Maintaining and exhibiting knowledge, insight, and understanding of the assigned specialized segment of the Division’s Commercial Gaming Unit, monitoring legislative and regulatory developments and rulemaking that impacts Commission decisions; utilizing and developing databases and technological tools; anticipating trends and practices in the gaming industry; developing novel and non-traditional pro-active approaches; fostering productive work relationships with all organizations within the gaming industry; and engaging in public outreach and representational opportunities to showcase the goals and strategic vision of the Commission.
• Performance of a full range of supervisory duties including planning, assigning, and evaluating work, performance management, and determining training needs and arranging for necessary training.
• Direct the development and expansion of policies and procedures in accordance with industry best practices and Commission needs.
• Supervision of Gaming Operation Inspectors assigned to Commercial Gaming, whose tasks include:
• Monitor and observe table game dealing procedures, payoffs, and activities to ensure compliance with procedures, rules, and regulations.
• Monitor and observe slot machine procedures, payoffs, and activities to ensure compliance with internal control procedures, rules, and regulations.
• Interact with the public to address complaints.
• Observe drop and count functions.
• Report discrepancies, violations or possible crimes to management and other appropriate authorities.
• Prepare written incident reports that may be used as evidence in court or criminal prosecutions.
• Other duties as assigned by Manager – Gaming Operations.

Minimum Qualifications

Candidates must have a bachelor’s degree and four years of relevant experience. *

• Substitutions: four years of specialized experience or associate’s degree and two years of specialized experience may substitute for bachelor’s degree; J.D. or master’s degree may substitute for one year of specialized experience; Ph.D. may substitute for two years of specialized experience.

Candidates shall not have any financial interest in the State’s racing or gaming industry during or immediately following the term of appointment, as required by law.

Preferred Qualifications

• Must have a minimum of five (5) years’ experience in business and administration or in position enforcing gaming regulations.
• A bachelor’s degree appropriate to the Director’s duties and responsibilities
• Experience in executive management, legal field, or gaming
• Experience with strategic and financial planning
• Established and proven leadership and management skills
• Exceptional organization and analytical skills
• Strong written and verbal communication skills
• Superior interpersonal skills

Additional Comments

Prohibition against Playing and Wagering

Commission employees and family members residing in their households are prohibited from purchasing Lottery tickets or claiming Lottery prizes. Commission employees are prohibited from wagering upon any horse racing, commercial gaming, video lottery gaming, Indian gaming, charitable gaming activities, interactive fantasy sports, and mobile sports wagering within the State. To avoid any appearance of impropriety of conflict of interest, Commission employees will be prohibited from all aspects of promoting, operating, and playing in any charitable gaming, which includes bingo and games of chance such as raffles, whether the organization conducting the game is required to be licensed by the Commission. The prohibition placed upon each Commission employee from assisting with any charitable gaming does not apply to the employee's family unless the employee thinks it presents a conflict of interest related to his or her job duties. Commission employees must also avoid any outside activities that could interfere or be perceived to interfere with their job duties.

Pre-Employment Restrictions

The law that established the Commission (specifically, Section 107 or the Racing, Pari-mutuel Wagering and Breeding Law) prohibits any person from being employed by the Commission if, during the period commencing three years prior to employment, such person held any interest in, or employment by, any corporation, association or person engaged in gaming activity with the State.

Equal Opportunity Statement

The NYS Gaming Commission is an equal opportunity employer, does not tolerate discrimination in employment, programs, or activities on any basis protected by federal or state law, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply. Please direct inquiries to the Office for Equal Opportunity at [e-mail].

Reasonable Accommodation

If you are an individual with a disability and need assistance to fully participate in the application and interview process for the position sought, please contact us at [e-mail] and we will be happy to assist you.