Gaming Agent, EBH

Massachusetts Gaming Commission; Cambridge (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Massachusetts Gaming Commission is seeking a Gaming Agent I to support Encore Boston, reporting to Supervising Gaming Agents and coordinating with casino management.

You will review casino operations, monitor revenue-related activities, assist in investigations, and prepare complex reports while maintaining communications with law enforcement.

The role requires strong communication, organization, and proficiency with Microsoft Office; background checks and eligibility requirements apply.

Qualifications

• Strong verbal and written communication skills.
• Excellent listening skills and the ability to receive instruction from multiple supervisors.
• Strong organizational skills.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint).

Responsibilities

• Assist Supervising Gaming Agents with policy and procedure development.
• Observe casino operations and records for compliance and revenue monitoring.
• Track and report on compliance issues, cooperate with law enforcement, and provide testimony when needed.

Skills

Verbal and written communication

Listening skills

Organizational skills

MS Office proficiency

Education

High school diploma or equivalent

Bachelor's degree

Job description

Under the direction of the Supervising Gaming Agents, the Gaming Agent I reviews the activities of a licensed gaming facility, with a focus on certifying revenue. The individual is responsible for establishing and maintaining professional relationships with the operators and managers of the casinos and maintaining constant communication with Supervisors in their assigned casino.

The Gaming Agent I also works closely with federal, state, and local law enforcement agencies. The Gaming Agent I conducts regulatory investigations and prepares complex, detailed reports.

Gaming Agent - Encore Boston

Shift: Nights. Wednesday-Saturday, 8pm-6am

Duties may include, but are not limited to, the following:

• Assist Supervising Gaming Agents with the recommendation and creation of policies and procedures within the IEB's Gaming Agent unit.

• Observe operations and records of the casino property, including:

  o Monitor activities in the count room and cage for the purpose of monitoring revenue and compliance with regulations and applicable laws

  o Review and audit casino records, including accounting records for the purpose of identifying deficiencies and inconsistencies in casino internal controls

  o Observe the gaming floor for suspicious activity

  o Review slot machine activity for inconsistencies in functionality

• Track and report on all items reviewed:

  o Report any instances of noncompliance and participate in IEB investigations into these matters.

  o Cooperate with officers assigned to the Gaming Enforcement Unit and other members of law enforcement as needed on investigations into and prosecution of criminal activity.

  o When necessary, provide testimony in hearings or court proceedings.

• Listen to concerns and complaints from patrons and members of the public and collaborate with licensees and other gaming officials, and/or law enforcement to resolve those complaints.

Qualifications

Required Skills

• Strong verbal and written communication skills.
• Excellent listening skills and the ability to receiveinstruction from multiple supervisors.
• Strong organizational skills.
• Proficient with Microsoft Office applications, including Word, Excel, and PowerPoint

Minimum Experience, Education, and Training

High school diploma or equivalent and minimum three years working in an office or casino environment; or a bachelor's degree; or an equivalent of education and experience.

A successful candidate for this position has passed an extensive background check conducted by the Massachusetts State Police. The background check includes a full credit check, CORI (Criminal Off