Gaming Compliance Investigator - Night Shift

Massachusetts Gaming Commission; Cambridge (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Massachusetts Gaming Commission is seeking a Gaming Agent I to support Encore Boston, reporting to Supervising Gaming Agents and coordinating with casino management.

You will review casino operations, monitor revenue-related activities, assist in investigations, and prepare complex reports while maintaining communications with law enforcement.

The role requires strong communication, organization, and proficiency with Microsoft Office; background checks and eligibility requirements apply.

Qualifications

• Strong verbal and written communication skills.
• Excellent listening skills and the ability to receive instruction from multiple supervisors.
• Strong organizational skills.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint).

Responsibilities

• Assist Supervising Gaming Agents with policy and procedure development.
• Observe casino operations and records for compliance and revenue monitoring.
• Track and report on compliance issues, cooperate with law enforcement, and provide testimony when needed.

Skills

Verbal and written communication

Listening skills

Organizational skills

MS Office proficiency

Education

High school diploma or equivalent

Bachelor's degree

Job description

The Massachusetts Gaming Commission is seeking a Gaming Agent I to support Encore Boston, reporting to Supervising Gaming Agents and coordinating with casino management.

You will review casino operations, monitor revenue-related activities, assist in investigations, and prepare complex reports while maintaining communications with law enforcement.

The role requires strong communication, organization, and proficiency with Microsoft Office; background checks and eligibility requirements apply.