GAMES FLOOR SUPERVISOR

Silverton Casino Lodge; Las Vegas (NV); On-site; USD 49,000 - 58,000; Full time

Job summary

A leading casino in Las Vegas is seeking a Games Floor Supervisor to oversee table games and ensure compliance with gaming laws. The ideal candidate will exhibit strong customer service skills, maintain a positive attitude, and have a thorough knowledge of all games supervised. This full-time role offers opportunities for growth in a dynamic environment.

Qualifications

• Must have knowledge of all games supervised.
• Ability to perform simple math.
• Identification that establishes identity and right to work in the U.S.

Responsibilities

• Observe all games, players, and dealers for accuracy.
• Enforce table game policies while ensuring excellent guest service.
• Assist in training and evaluating subordinate team members.

Skills

Customer Service

Mathematics

Teamwork

Tools

CMS

PitBoss

Super-PlayMate

New Wave

Job description

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Join to apply for the GAMES FLOOR SUPERVISOR role at Silverton Casino Lodge

General Summary of Job Duties: The Table Games Floor Supervisor will be responsible for observing all games, players, and dealers to ensure accuracy and protection of the Table Games department.

Principle Responsibilities And Duties

• Maintaining a high quality of guest service.
• Always exhibiting a positive and professional attitude with team members and guests
• Protecting the assets of the company to ensure maximum profitability.
• Enforcing all table game policies and procedures while ensuring excellent guest service
• Applying your knowledge of dealing procedures including house rules to preserve the security and integrity of games.
• Verifying all bankrolls from previous shifts to ensure accuracy.
• Monitoring games and maintaining appropriate game pace.
• Providing excellent customer service by answering questions, resolving disputes and filling requests
• Assisting in training and evaluating subordinate team members in a fair and equitable manner
• Accurately tracking player actions by noting buy-ins, length of play, win / loss, and average bet
• Operating all games in accordance with gaming laws and company policies
• Verifying the accuracy of documents signed and ensuring procedures are accurately followed.
• Communicating pertinent information to management in a timely and responsible manner
• Maintaining proper bankroll levels to accommodate existing or anticipated play.
• Notifying management immediately of any unusual activity of play
• Creating a work environment which promotes teamwork, recognition, mutual respect, and employee satisfaction.
• Performing all duties as deemed necessary for the success of the department.
• Check for proper identification of a guest appearing to be under the age of 35 years old.
• Other duties as assigned.
  
  

General Job Responsibilities And Duties

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.
  
  

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character: Always do the right thing and treat everyone with dignity and respect.
• Collaboration: Celebrate Diverse ideas, thought and talents.
• Care: Be KIND to yourself and each other.
• Fun: Our guests are here to have FUN, so we should have FUN, too!
• Excellence: Be Amazing!
  
  

Skills, Education & Other Requirements

• Must be able to perform simple math
• Must have knowledge of all games supervised
  
  

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Gaming Card
• Tam Card
  
  

Machinery, Work Equipment, Programs, Software, Hardware Used

• Must be able to learn or have working knowledge of CMS
• Must be able to learn or have working knowledge of PitBoss
• Must be able to learn or have working knowledge of Super-PlayMate
• Must be able to learn or have working knowledge of New Wave
  
  

Physical Requirements Of Job

• Rarely – the activity is performed from 1% - 25% of the duration of the shift.
• Occasionally – the activity is performed from 26% - 50% of the duration of the shift.
• Frequently – the activity is performed from 51% - 75% of the duration of the shift.
• Continuously - the activity is performed from 76% - 100% of the duration of the shift.
• Not Applicable (N/A) – this activity is not performed during the performance of this job.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Gambling Facilities and Casinos

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