Gameday Experience Associate: Tickets & Operations

Samford-University; Homewood (AL); On-site; USD 17,000 - 25,000; Part time

Job summary

Samford University in Homewood, AL, seeks an Athletics Ticket & Game Operations Assistant to support ticketing, game operations, and guest services for football, basketball, and other events. This is a part-time, event-based position requiring flexibility to work evenings, weekends, and holidays, with training and pre-event meetings.

The role emphasizes customer service, safety, and efficient operations; duties include scanning tickets, helping patrons, coordinating access, and assisting with

Qualifications

• Strong customer service skills and commitment to a positive guest experience.
• Ability to communicate effectively in person and via radios.
• Able to work independently and as part of a team.
• Comfort with technology and ticketing devices.

Responsibilities

• Assist with ticket sales and scanning at venue entrances.
• Verify ticket validity and answer patron questions.
• Help with seating locations, venue policies, parking, and procedures.
• Operate ticket scanners and related technology.
• Support setup and breakdown of events and logistics.
• Monitor entrances, seating, concourses, and event spaces.
• Greet fans and donors with professional conduct.
• Maintain safety by enforcing policies and assisting in emergencies.

Skills

Customer service

Communication

Teamwork

Professionalism

Attention to detail

Adaptability

Education

High school diploma or equivalent

Job description

Samford University in Homewood, AL, seeks an Athletics Ticket & Game Operations Assistant to support ticketing, game operations, and guest services for football, basketball, and other events. This is a part-time, event-based position requiring flexibility to work evenings, weekends, and holidays, with training and pre-event meetings.

The role emphasizes customer service, safety, and efficient operations; duties include scanning tickets, helping patrons, coordinating access, and assisting with