Student Athletics Ticket Sales Associate - Part-Time

American University; United States; On-site; USD 21,000 - 30,000; Part time

Job summary

American University Athletics is seeking a motivated, customer-focused student worker to assist with ticket sales and ticketing operations for AU sporting events.

This position supports the successful execution of home athletic events by providing excellent customer service, processing ticket transactions, assisting fans with ticketing questions, and helping ensure a positive game-day experience for students, families, alumni, and visiting fans.

Qualifications

• Must be a currently enrolled American University student eligible for student employment.
• Strong communication and interpersonal skills.
• Excellent customer service skills and a professional, welcoming attitude.
• Basic computer skills and the ability to learn ticketing software and point-of-sale systems.
• Strong attention to detail, organization, and accuracy.
• Ability to work independently and as part of a team in a fast-paced environment.
• Dependable, punctual, and able to follow established procedures.

Responsibilities

• Assist with ticket sales for American University home athletic events, including processing cashless and other approved ticket transactions.
• Operate ticketing systems and assist fans with purchasing, accessing, and redeeming tickets.
• Provide friendly and professional customer service to students, faculty, staff, alumni, families, and visiting spectators.
• Answer basic questions regarding ticket prices, seating, event schedules, venue policies, and entry procedures.
• Assist with game-day ticket booth operations, including setup, organization, and closing procedures.
• Help troubleshoot common ticketing issues and direct more complex concerns to the appropriate athletics staff member.
• Coordinate with athletics staff, event management personnel, and other student workers to support smooth event operations.
• Maintain accurate ticketing records and follow university procedures for handling transactions and related information.
• Assist with additional event-day responsibilities as assigned by Athletics staff.

Skills

Customer service

Communication

Cash handling

Ticketing software

Attention to detail

Teamwork

Punctuality

Education

Enrolled American University student

Tools

Ticketing software

POS systems

Job description

American University Athletics is seeking a motivated, customer-focused student worker to assist with ticket sales and ticketing operations for AU sporting events.

This position supports the successful execution of home athletic events by providing excellent customer service, processing ticket transactions, assisting fans with ticketing questions, and helping ensure a positive game-day experience for students, families, alumni, and visiting fans.