Student Athletics Ticket Sales & Guest Services

American; Washington (District of Columbia); Sur place; USD 21 000 - 30 000; Temps partiel

Résumé du poste

American University Athletics seeks a motivated, student worker to assist with ticket sales and operations for home events. The position provides customer service to students, families, alumni, and fans, handling ticket transactions and game-day tasks.

The role is part-time, focused around event schedules, with evenings and weekends as needed. The ideal candidate is dependable, detail-oriented, and comfortable working in a fast-paced arena environment on campus in Washington, DC.

Qualifications

• Must be a currently enrolled American University student eligible for student employment.
• Strong communication and interpersonal skills.
• Excellent customer service skills and a professional, welcoming attitude.
• Basic computer skills and ability to learn ticketing software and POS systems.
• Strong attention to detail, organization, and accuracy.
• Ability to work independently and as part of a team in a fast-paced environment.
• Dependable, punctual, and able to follow established procedures.

Responsabilités

• Assist with ticket sales for American University home athletic events, including processing cashless and other approved ticket transactions.
• Operate ticketing systems and assist fans with purchasing, accessing, and redeeming tickets.
• Provide friendly and professional customer service to students, faculty, staff, alumni, families, and visiting spectators.
• Answer basic questions regarding ticket prices, seating, event schedules, venue policies, and entry procedures.
• Assist with game-day ticket booth operations, including setup, organization, and closing procedures.
• Help troubleshoot common ticketing issues and direct more complex concerns to the appropriate athletics staff member.
• Coordinate with athletics staff, event management personnel, and other student workers to support smooth event operations.
• Maintain accurate ticketing records and follow university procedures for handling transactions and related information.
• Assist with additional event-day responsibilities as assigned by Athletics staff.

Connaissances

Customer service

Communication

Attention to detail

Teamwork

Time management

Formation

Currently enrolled American University student

Outils

Ticketing software

POS systems

Description du poste

American University Athletics seeks a motivated, student worker to assist with ticket sales and operations for home events. The position provides customer service to students, families, alumni, and fans, handling ticket transactions and game-day tasks.

The role is part-time, focused around event schedules, with evenings and weekends as needed. The ideal candidate is dependable, detail-oriented, and comfortable working in a fast-paced arena environment on campus in Washington, DC.