Game Master - Nights & Weekends

Mission Escape Games Anaheim LLC; Anaheim (CA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Employee discount

Flexible schedule

Job summary

Mission Escape Games Anaheim LLC in Anaheim, CA, seeks part-time staff to deliver memorable guest experiences in a fast-paced, collaborative environment. The role emphasizes customer service, storytelling, and teamwork, with shifts in late afternoons, evenings, weekends, and short notice.

You will greet guests, handle check-in/out, manage online and phone bookings, run game briefings, and maintain cleanliness.

Qualifications

• Provide an exceptional experience for all guests.
• Greet guests sincerely and manage check-in/out processes.
• Manage the booking process online, via phone, and in-person.
• Perform game introductions and post-game briefings.
• Open and close procedures and maintain cleanliness.

Responsibilities

• Provide an exceptional experience for all customers.
• Monitor all games effectively.
• Greet guests sincerely - past, present, and future.
• Effectively complete the check-in/out process.
• Manage the booking process, online, via phone, and in-person.
• Perform game introductions, and provide post-game briefings.
• Perform opening and closing procedures
• Maintain ongoing cleanliness to ensure a clean and inviting environment for guests throughout the whole facility.
• Understand all game progressions and be able to successfully reset games. Attention to detail is a MUST.
• Be able to repair/replace game items when necessary.
• Must be flexible in scheduling and available late afternoons, nights, weekends and on short notice.
• Ability to work well in a team.
• Possess great listening skills and take constructive feedback.

Skills

Customer service

Teamwork

Communication

Listening skills

Adaptability

Attention to detail

Tools

Photoshop

Illustrator

After Effects

Premiere

Job description

Mission Escape Games is Orange County's Premier Escape Games entertainment provider. Established in February 2014 in New York City, Mission Escape Games paved the way in creating The Most immersive escape room experiences in the Nation. Nominated as one of the 10 Best Escape Rooms in the Country, the owners and staff constantly strive to deliver unique and unrivaled experiences for their customers that they'll never forget!

Our organization is looking for top-tier candidates to add to our amazing Team in our Anaheim, CA location who love to work in a cooperative and collaborative environment. If you love to provide exceptional customer service, are a Great Storyteller (Definitely a plus), and like to build memories that last a lifetime for our customers, then we are excited to have you join us.

Competencies & Responsibilities:

• Provide an exceptional experience for all customers.
• Monitor all games effectively.
• Greet guests sincerely - past, present, and future.
• Effectively complete the check-in/out process.
• Manage the booking process, online, via phone, and in-person.
• Perform game introductions, and provide post-game briefings.
• Perform opening and closing procedures
• Maintain ongoing cleanliness to ensure a clean and inviting environment for guests throughout the whole facility.
• Understand all game progressions and be able to successfully reset games. Attention to detail is a MUST.
• Be able to repair/replace game items when necessary.
• Must be flexible in scheduling and available late afternoons, nights, weekends and on short notice.
• Ability to work well in a team.
• Possess great listening skills and take constructive feedback.

Pluses but Not Required:

• Knowledgeable in creative design skills (Photoshop, Illustrator, After Effects, Premiere).
• Set design, stage design, scenic design, production design.
• Acting or theatre experience.

Mission Escape Games is looking for candidates who are excited to provide memorable entertainment experiences and can take customer service to a whole new level.

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Job Type: Part-time

Pay: From $16.90 per hour

We look forward to having you as part of our amazing staff at Mission Escape Games. Best of luck!