Game Guide *Seasonal*

The Escape Game, LLC; Dedham (MA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game, Dedham, MA is seeking a Seasonal Game Guide to deliver world-class hospitality. You will welcome groups of 2–12, guide them through immersive escape rooms, and help create a memorable, five-star experience from start to finish.

As a Game Guide, you will use our software and HMI to monitor progress, reset games quickly, and assist guests. The role requires flexibility for nights, weekends, and holidays and a commitment to high standards of cleanliness and safety.

Qualifications

• Flexible availability including nights, weekends and holidays.
• Excellent communication when speaking with guests.
• Ability to align with uniform standards.

Responsibilities

• Lead groups of 2–12 guests through escape rooms and provide upbeat introductions.
• Monitor team progress using Game Guide software and ensure guest enjoyment.
• Reset game components accurately and efficiently after each session.
• Clean and restock as needed and maintain facility standards.
• Resolve guest issues promptly to ensure a five-star experience.

Skills

Flexible availability

Excellent communication

Uniform standards adherence

Tools

Game Guide software

HMI (Human-Machine Interface)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Game Guide *Seasonal*

Management Seasonal Dedham, MA, US 1 Attachments

2 days ago Requisition ID: 1636

Seasonal Role

We are located in Legacy Place! Copy & paste the link below to learn more about our company and the open position!

https://drive.google.com/file/d/1Y6M935SR83Ae1YFQhTw8kzmjWCqonXZn/view?usp=sharing

THE ROLE:

Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms – thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG’s software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Giving a recap of the experience in the outro
• Ensuring operational excellence on shift by:
  • Ensuring game components function properly
  • Using setup sheets to accurately reset games
  • Cleaning games and TEG’s facility
  • Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
  • Restocking inventory
  • Completing necessary reports
• Immediately and graciously resolving service failures
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.
• Align with TEG’s Uniform Standards.

BENEFITS FOR FULL TIME TEAM MEMBERS

• 401(k)
• 401(k) matching
• Health Insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule

Attachments (1)

The Escape Game_ Game Guide (GG) Job Description.pdf