Game Guide *Seasonal*

The Escape Game, LLC; Gilbert (AZ); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health Insurance

Employee discount

Flexible schedule

Vision insurance

Dental insurance

401(k)

Job summary

The Escape Game, LLC in Gilbert, AZ is seeking a Seasonal Game Guide to welcome and assist guests as they enjoy immersive escape room adventures. You will lead 2–12 guests, explain how to play, monitor game progress with our software, and ensure a memorable visit from start to finish.

Responsibilities include resetting games, restocking, and reporting on shift activities while maintaining a clean, safe environment. Flexibility to work nights, weekends, and holidays is required.

Qualifications

• Excellent guest communication and service orientation.
• Flexible schedule including nights, weekends, and holidays.
• Ability to stand, lift 30-40 lbs, and perform light cleaning.
• Following training to reset games quickly and accurately.

Responsibilities

• Lead groups of 2-12 guests with upbeat conversations.
• Explain TEG games and products to guests.
• Monitor games using Game Guide software.
• Operate HMI (Human-Machine Interface) to run games and reset components.
• Restock inventory and complete necessary reports.
• Ensure guests have a five-star experience and resolve issues promptly.
• Maintain cleanliness and operate on schedule during shifts.

Skills

Guest service

Communication

Time management

Teamwork

Problem solving

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Game Guide *Seasonal*

Non-Management Seasonal Gilbert, AZ, US 1 Attachments

2 days ago Requisition ID: 1910

Seasonal Role - This position will start in Nov/Dec and will conclude by 1/15/27!

We are located in Heritage Marketplace! Copy & paste the link below to learn more about our company and the open position!

https://drive.google.com/file/d/1Y6M935SR83Ae1YFQhTw8kzmjWCqonXZn/view?usp=sharing

THE ROLE:

Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms – thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG’s software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM

• Embodiying our mission, vision, and values during every shift
• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Giving a recap of the experience in the outro
• Ensuring operational excellence on shift by:

• Ensuring game components function properly
• Using setup sheets to accurately reset games
• Cleaning games and TEG’s facility
• Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
• Restocking inventory
• Completing necessary reports

• Immediately and graciously resolving service failures
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.
• Align with TEG’s Uniform Standards.

BENEFITS FOR FULL TIME TEAM MEMBERS

• 401(k)
• 401(k) matching
• Health Insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule

Attachments (1)

The Escape Game_ Game Guide (GG) Job Description.pdf