Game Guide *Seasonal*

The Escape Game, LLC; Phoenix (AZ); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game, LLC in Phoenix, AZ is seeking a Seasonal Game Guide to host guests in our immersive escape rooms. Start date in November/December with a conclusion by mid-January.

You will lead groups of 2-12, explain the games, monitor progress with our software, reset components between sessions, and ensure a five-star guest experience. This role requires flexible availability, physical activity, and strong communication.

Qualifications

• Flexible availability including nights, weekends or holidays.
• Physical ability: lift 30-40 lbs, cleaning, painting, standing, bending.
• Ability to use small tools and magnets for resetting games.
• Fast, accurate game resets within training time frames.
• Clear communication with guests.
• Follow Uniform Standards.

Responsibilities

• Greet groups of 2-12 and guide the game.
• Explain games and products to guests.
• Use Game Guide software to monitor progress.
• Operate HMI to run games.
• Reset games and components between sessions.
• Restock inventory and complete reports.
• Provide a five-star guest experience.

Skills

Excellent communication

Customer service

Adaptability

Flexible availability

Tools

Game software

HMI

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Game Guide *Seasonal*

Non-Management Seasonal Phoenix, AZ, US 1 Attachments

2 days ago Requisition ID: 1911

Seasonal Role - This position will start in Nov/Dec and will conclude by 1/15/27!

THE ROLE:

Game Guides are world‑class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms – thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG’s software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Giving a recap of the experience in the outro
• Ensuring operational excellence on shift by:
  • Ensuring game components function properly
  • Using setup sheets to accurately reset games
  • Cleaning games and TEG’s facility
  • Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
  • Restocking inventory
  • Completing necessary reports
• Immediately and graciously resolving service failures
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.
• Align with TEG’s Uniform Standards.

BENEFITS FOR FULL TIME TEAM MEMBERS

• 401(k)
• 401(k) matching
• Health Insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule

Attachments (1)

The Escape Game_ Game Guide (GG) Job Description.pdf