Game Guide *Seasonal*

The Escape Game, LLC; New York (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game, LLC in New York is seeking a Seasonal Game Guide to deliver world-class hospitality and memorable experiences for groups of 2–12 guests. You will lead guests through immersive escape rooms, explain game rules, monitor progress with the game software, and ensure a five-star experience from start to finish.

Responsibilities include resetting games, cleaning the facility, restocking supplies, and reporting on shifts. Flexibility for nights/weekends/holidays is required.

Qualifications

• Applicants must be available for nights, weekends, and holidays.
• Ability to perform physical tasks such as cleaning, painting, standing, bending, lifting 30-40 lbs.
• Capable of using small tools and magnets when resetting games.
• Strong communication with guests and staff is essential.
• Must align with TEG's Uniform Standards.

Responsibilities

• Lead groups of 2-12 guests with upbeat, friendly conversations.
• Monitor game progress using the Escape Game software and assist guests.
• Reset games accurately between sessions and follow setup sheets.
• Clean games and the facility, restock inventory, and complete shift reports.
• Resolve service issues promptly to ensure a five-star guest experience.

Skills

Flexible availability

Excellent communication

Physical stamina

Team player

Problem solving

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Game Guide *Seasonal*

Seasonal New York, NY, US

1 Attachments

Seasonal Role

We are located in City Point BKLYN! Copy & paste the link below to learn more about our company and the open position!

https://drive.google.com/file/d/1Y6M935SR83Ae1YFQhTw8kzmjWCqonXZn/view?usp=sharing

THE ROLE:

Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms - thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG's software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM

• Emb
• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Giving a recap of the experience in the outro
• Ensuring operational excellence on shift by:
• Ensuring game components function properly
• Using setup sheets to accurately reset games
• Cleaning games and TEG's facility
• Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
• Restocking inventory
• Completing necessary reports
• Immediately and graciously resolving service failures
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.
• Align with TEG's Uniform Standards.

BENEFITS FOR FULL TIME TEAM MEMBERS

• 401(k)
• 401(k) matching
• Health Insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule

Attachments (1)

The Escape Game_ Game Guide (GG) Job Description.pdf