Game Guide *Seasonal*

The Escape Game, LLC; Santa Clara (CA); On-site; USD 2,066,000 - 2,728,000; Full time

Benefits offered by this job

Health Insurance

401(k)

401(k) matching

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game, LLC in Santa Clara, CA seeks a Seasonal Game Guide to welcome guests, guide them through immersive escape rooms, and ensure a five-star experience.

You’ll lead groups of 2–12, operate our game software, reset rooms between sessions, and assist with restocking and reports while maintaining upbeat hospitality.

Qualifications

• Flexible availability, nights, weekends and holidays.
• Able to perform physical tasks such as cleaning, painting, standing, crawling, bending, lifting 30-40 lbs.
• Able to reset locks, drawers, shelves, and game components within training time frames.
• Excellent communication when speaking with guests.
• Align with uniform standards.

Responsibilities

• Guide guests through escape rooms with upbeat, friendly approach.
• Explain TE G games and products to groups of 2-12.
• Use game guide software to monitor progress and assist guests.
• Reset games and components accurately between sessions.
• Restock inventory and complete necessary reports.
• Resolve guest issues promptly and graciously.

Skills

Excellent communication

Customer service mindset

Flexibility

Physical stamina

Teamwork

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Game Guide *Seasonal*

Seasonal Santa Clara, CA, US 1 Attachments

2 days ago Requisition ID: 1670

Seasonal Role

We are located in Westfield Valley Fair! Copy & paste the link below to learn more about our company and the open position!

https://drive.google.com/file/d/1Y6M935SR83Ae1YFQhTw8kzmjWCqonXZn/view?usp=sharing

THE ROLE:

Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms – thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG’s software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Giving a recap of the experience in the outro
• Ensuring operational excellence on shift by:
  • Ensuring game components function properly
  • Using setup sheets to accurately reset games
  • Cleaning games and TEG’s facility
  • Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
  • Restocking inventory
  • Completing necessary reports
• Immediately and graciously resolving service failures
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.
• Align with TEG’s Uniform Standards.

BENEFITS FOR FULL TIME TEAM MEMBERS

• 401(k)
• 401(k) matching
• Health Insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule

Attachments (1)

The Escape Game_ Game Guide (GG) Job Description.pdf