Game Day Ticket Office Associate - Part-Time

Kraft Sports and Entertainment, LLC

Foxborough, Northern (MA, KY)

Hybrid

USD 21,000 - 28,000

Part time

14 days+

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Job summary

Kraft Sports and Entertainment, LLC is seeking part-time Event Day Staff for the Gillette Stadium ticket office in Foxborough, MA. The role focuses on delivering excellent customer service, handling in-person ticket sales, and supporting Will Call, with the ability to work evenings and weekends.

Candidates should be comfortable with cash handling, have a high school diploma, and be able to operate under pressure in a fast-paced environment.

Qualifications

Strong Customer Service skills.
Keen attention to detail.
Ability to work under pressure and in a fast paced setting.
Able to take and relay instructions.
Experience handling and balancing cash.
Ability to multi-task.
Reliable transportation to and from Gillette Stadium.

Responsibilities

Event days with strong focus on customer interaction and service.
Sales: sell tickets on Ticketmaster Host and/or Archic Systems during event walk-up.
Will Call: Distribute will call and troubleshoot/manage customer expectations when issues arise.
Mobile Ticketing Gate Support: assist guests with any mobile ticketing issues at stadium entrances.
Understand all aspects of Ticket Office policies.
Provide positive, friendly, and timely service to all guests.
Work evenings and weekends.
Year round event opportunities.
Special projects and assignments as business dictates.