Event Day Ticketing Associate - Guest Service & Sales

Kraft Sports and Entertainment LLC; Foxborough (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

Kraft Sports and Entertainment LLC in Foxborough, MA is seeking a Part Time Ticket Office Assistant to support game day operations at Gillette Stadium. The role emphasizes outstanding customer service, accuracy handling cash, and helping guests with ticketing issues.

Responsibilities include assisting customers at event days, selling tickets at walk-up, managing Will Call, and supporting mobile ticketing at stadium entrances. Evening and weekend availability is required year-round.

Qualifications

• High School Diploma or Equivalent required.
• Strong customer service and communication skills essential.
• Experience handling cash and balancing cash drawers preferred.

Responsibilities

• Event days with strong focus on customer interaction and service.
• Assist customers with lost or ticket-related issues and sell tickets at walk-up.
• Manage Will Call and assist with mobile ticketing at stadium entrances.
• Understand and communicate Ticket Office policies; provide timely service.
• Evening and weekend availability required; year-round event opportunities.

Skills

Customer service

Attention to detail

Cash handling

Communication

Education

High School Diploma or Equivalent

Job description

Kraft Sports and Entertainment LLC in Foxborough, MA is seeking a Part Time Ticket Office Assistant to support game day operations at Gillette Stadium. The role emphasizes outstanding customer service, accuracy handling cash, and helping guests with ticketing issues.

Responsibilities include assisting customers at event days, selling tickets at walk-up, managing Will Call, and supporting mobile ticketing at stadium entrances. Evening and weekend availability is required year-round.